Frequently Asked Questions

We design, build, and manage websites for small businesses. Unlike traditional agencies that charge thousands upfront and disappear after launch, we stay with you. Starting at $169/month, you get a professionally designed website plus ongoing updates, hosting, and support. Think of us as your dedicated web team on retainer.

Yes. We work with existing websites too. We can take over management of your current site, make improvements, or do a complete redesign if needed. During our free consultation, we'll look at what you have and recommend the best path forward. Sometimes a few tweaks are all you need. Other times, starting fresh makes more sense.

Not at all. That's the whole point. You tell us about your business, what you offer, and who your customers are. We handle everything else: design, development, hosting, updates, security, and technical maintenance. You never need to log into anything or learn any software.

We specialize in local service businesses: landscapers, HVAC companies, plumbers, electricians, carpet cleaners, tutors, coaches, bakeries, coffee shops, boutiques, and similar small businesses. If you serve customers in your local area and need a professional online presence, we can help.

Traditional agencies charge $3,000 to $10,000 upfront, then bill hourly for any changes. You're stuck with a site that gets outdated, and updates cost extra every time. Our model is different: one predictable monthly price covers everything. Your website stays current, you get unlimited updates, and there are no surprise bills. Most clients find this saves money over time while keeping their site fresh.

Everything you need:

• Custom website design built specifically for your business
• Hosting on fast, secure servers
• SSL certificate to keep your site safe and trusted
• Domain name registration and management
• Unlimited updates to text, photos, services, and pricing
• Mobile optimization so your site works on all devices
• Basic SEO setup to help customers find you on Google
• Security and maintenance handled behind the scenes
• Ongoing support via email, phone, or video call

The only thing not included is third-party tools you specifically request, like paid booking software.

It means exactly that. Need to update your hours? Done. Add a new service? Done. Change your pricing? Done. Upload new project photos? Done. Add a seasonal promotion? Done. There's no limit on how many changes you can request. We typically complete updates within 24-48 hours. The only exception is if you're asking for something that's really a new feature or major redesign, which we'd discuss first.

No long-term contracts. It's month-to-month. You can cancel anytime with no penalties or fees. We believe in earning your business every month, not locking you in. If you're not happy, you can leave. Simple as that.

Because we invest significant time upfront designing your site, we don't offer refunds on completed work. However, we share a mockup before you commit, so you can see exactly what you're getting. If the mockup doesn't work for you, there's no obligation to move forward. Once you approve and we build, you own the work. More details in our Refund Policy.

Most websites launch within 1-2 weeks from our first conversation. Here's the typical timeline:

• Day 1: We have a short call to understand your business
• Within 48 hours: You receive your custom mockup
• Days 3-7: We refine based on your feedback
• Days 7-14: Final build and launch

If you already have photos, content ideas, and quick feedback, we can often move faster. If you need time to gather materials, we work at your pace.

The basics: your business name, what you do, the areas you serve, and how customers can contact you. Photos of your work are helpful but not required (we can use professional stock photos if needed). We'll guide you through everything during our kickoff call. Don't worry if you're not sure what to say. We've done this hundreds of times and know what questions to ask.

Let us know during your consultation. If you have a deadline, like a grand opening, seasonal rush, or marketing campaign, we can often prioritize your project. We've launched sites in under a week when needed. Just be ready to provide quick feedback on drafts.

However is easiest for you. You can:

• Use our simple online request form
• Schedule a phone call; often same-day availability
• Schedule a video call if it's easier to show us

Just tell us what you want changed. We'll handle the technical work. Most updates are completed within 24-48 hours.

We monitor your site and typically catch issues before you do. If something does go wrong, contact us and we'll fix it as quickly as possible. Emergency issues are prioritized. This is included in your plan - you don't pay extra for fixes or technical support.

Yes. Unlike big agencies where you get passed around, you'll work with the same people who know your business, your preferences, and your history. We keep detailed notes so you never have to repeat yourself. When you contact us for changes or help, you're talking to someone who already knows your site.

We respond to emails and requests Monday through Friday during working hours. Non-urgent requests are typically handled within 24-48 hours. For true emergencies (like your site being down), we have monitoring in place and respond as quickly as possible, including weekends.

We set up your site with SEO best practices: proper page titles, meta descriptions, fast loading speeds, mobile optimization, and clean code that Google can read. We also help you set up or optimize your Google Business Profile, which is crucial for local searches. When someone searches "landscaper near me" or "carpet cleaning [your city]," your site will have the foundation to appear. Actual rankings depend on competition, reviews, and content, but we give you the technical setup to compete.

It varies. Some clients get their first inquiry within days of launching, especially if they already have a customer base or active Google Business Profile. For brand new businesses or competitive markets, building search visibility takes longer. We focus on making your site convert visitors into leads: clear calls to action, easy contact forms, and click-to-call buttons. The leads come from both organic search and people you send directly to your site.

Our standard plan includes foundational SEO. For businesses wanting more aggressive growth (content marketing, local link building, paid ads management), we can discuss additional services. Many clients find the basics are enough to grow steadily. We're honest about what you need and won't upsell you on services that won't help your specific situation.

If you already have a domain (like yourbusiness.com), we'll connect your new site to it. If you need a new domain, we'll help you choose and register one.

Yes. You own your domain, your content, and your brand. You can cancel any time and retain your domain and content (exclusions apply). We don't hold your website hostage or make it difficult to move. The only thing you won't have is our ongoing hosting and support.

Yes. Every site includes SSL encryption (the padlock in the browser), which is also required for Google rankings. We host on secure, professionally managed servers with regular backups. We handle all security updates and monitoring. If there's ever a security issue, we fix it.

Yes. We can add:

• Contact forms that email you when someone fills them out
• Quote request forms for service businesses
• Online booking for appointments or classes
• Payment processing if you sell products or take deposits

Simple forms are included. For booking or payments, we'll recommend the best tool for your needs (many have their own small fees).

Yes. We work with most platforms including WordPress, Wix, Squarespace, Shopify, GoDaddy, and custom-built sites. We can either manage your existing site as-is, improve it, or migrate you to a new setup if that makes more sense. We'll review your current situation and recommend the best approach. See our supported platforms page for details.