We offer a variety of ways to get help from us.
Our Help Center is available 24/7 for all clients.
Need Help?
Add-On Request?
We offer a variety of add-ons to enhance your website. You can request add-ons like additional pages, live chat integration, or even e-commerce functionality. These are charged separately from your plan. Request an add-on by following the steps in our Add-Ons Help Center.
Website Down?
We prioritize issues related to website uptime. You can follow these steps if your website isn't loading. You may also submit a website request with the subject URGENT, Site down and we'll get it fixed as soon as possible.
Submit Request
Submit Request
Latest Updates
- ✅ For new clients, you're able to view our new structured timeline for your new website here. We aim to be as transparent as possible during your website journey.
- ✅ We offer Live Chat and Zoom Support for our Growth and Elite plan clients. More ways for you to get help when you need it the most. It's available during normal support hours of 9am - 5pm, Mondays through Fridays.
- ✅ Need a sale or service listed as soon as possible? We offer this as a rush request starting at only $69. You can learn more about this here.
- ✅ Our Referral Program now pays $100 for each successful referral and client signup. It pays via Zelle, PayPal, Venmo or CashApp. You can learn more and start referring here.
FAQs
How long does setup take?
Most setups are completed within 1-2 weeks depending on your plan and responsiveness. If we didn't hold a consultation with you, we'll follow uo via email to collect more information needed to build your website to your satisfaction.
Can I upgrade my plan?
Yes, upgrades are available anytime. Downgrades are not permitted after an upgrade from 12 months of purchase. You're able to manage your subscription in your Stripe account by clicking the button below.
Manage Subscription
Manage Subscription
Where can I track my Website Request?
When you submit a Website Request, we've received it and we're working on your request as soon as possible. Once we've made all requested changes, you'll be notified via email.