We offer a variety of ways to get help from us. Certain support methods are available for specific plans only.
Our Help Center is available 24/7 for all clients.
Need Help?
Add-On Request?
We offer a variety of add-ons to enhance your website. You can request add-ons like additional pages, live chat integration, or even e-commerce functionality. These will be charged separately from your plan. To request an add-on, please follow the steps in our Add-Ons Help Center.
Website Down?
We prioritize issues related to website uptime. You can follow these steps if your website isn't loading. You may also submit a website request with the subject URGENT, Site down and we'll get it fixed as soon as possible.
Submit Request
Submit Request
Latest Updates
- ✅ We have a faster and more structured onboarding timeline for new clients. Learn more about this here.
- ✅ Our Live Chat support option is available from 9am - 5pm, Mondays through Fridays. It's available for our Growth and Elite plan clients.
- ✅ We now have a referral program that pays $50 cash via Zelle, PayPal, Venmo or CashApp. You can learn more and start referring here.
FAQs
How long does setup take?
Most setups are completed within 1-2 weeks depending on your plan and responsiveness. If we didn't hold a consultation with you, we'll follow uo via email to collect more information needed to build your website to your satisfaction.
Can I upgrade my plan?
Yes, upgrades are available anytime. Downgrades are not permitted after an upgrade from 12 months of purchase. You're able to manage your subscription in your Stripe account by clicking the button below.
Manage Subscription
Manage Subscription
Where can I track my Website Request?
When you submit a Website Request, we've received it and we're working on your request as soon as possible. When we make all updates as you request, we'll follow up via email.