Accessibility Statement

Our Commitment

WebEaze is dedicated to making our website and websites we build reasonably accessible for all users of all abilities. We follow widely recognized best practices and incorporate accessibility considerations into our design, content, and development workflows.

Our goal is to continually improve accessibility over time and address issues as they are identified.

What We Do

We implement practical, industry-standard accessibility practices including:

• Using meaningful HTML structure for headings, lists, labels, and landmarks.
• Providing descriptive alt text guidance and accessible naming for links and buttons.
• Designing for clear keyboard navigation with visible focus indicators.
• Applying recommended color contrast ratios where feasible.
• Building layouts that adapt to different screen sizes and zoom levels.
• Respecting reduced-motion preferences when possible.
• Encouraging accessible media use (e.g., captions or transcripts for core WebEaze videos when published).

Third-Party Tools

Some functions rely on external services (e.g., billing, scheduling, embeds, analytics). We choose vendors that prioritize accessibility when available, but we cannot control or guarantee the accessibility of third-party tools. If any external widget creates a barrier, we will offer an alternative method of completing the task.

We understand that third-party tools may not always meet accessibility standards, and we welcome feedback on any issues encountered as it's part of our vetting process when selecting these services. Third-Party tools are critical to our operations, and we strive to work with vendors who share our commitment to accessibility.

Limitations and Ongoing Work

Despite our efforts, some accessibility issues may still be present since we recently began formalizing our accessibility practices. Known limitations include:

• Third-party widgets that may not fully meet accessibility standards.
• Older or legacy client sites built before our latest design updates.
• Client-provided content that does not meet recommended accessibility guidelines.
• Multimedia content without captions or transcripts.
• Complex interactive features that may pose challenges for some users.

Compatibility

We test with current versions of major browsers (Chrome, Safari, Firefox, Edge) and perform spot-checks using assistive technologies (e.g., screen readers and keyboard-only navigation) to ensure a functional experience.

However, we cannot guarantee full compatibility with all browsers, devices, or assistive technologies. We recommend using up-to-date software for the best experience. If you do encounter technical issues that impacts your usage of our website, or our clients' websites, please contact us for assistance. We'll collect details to help diagnose and resolve the problem.

Testing & Monitoring

Accessibility checks are integrated into our design and development workflows. This includes:

• Manual keyboard walkthroughs.
• Screen reader spot-checks.
• Automated audits.
• Content guidance for alt text, headings, and content clarity.
• Ongoing monitoring and periodic reviews to identify and address new issues.
• Client feedback to inform improvements.
• Training for our team on accessibility best practices.
• Staying updated on evolving standards and guidelines.
• Incorporating accessibility into our project planning and quality assurance processes.
• Prioritizing accessibility fixes based on impact and feasibility.

These represent reasonable efforts rather than a guarantee of full Web Content Accessibility Guidelines (WCAG) conformance. This is an ongoing journey and we're committed to continual improvement over time.

Reporting Accessibility Issues

If you experience an accessibility barrier, we want to help. You may contact us using any of the following methods:

• Contact Us form
• Email: support@webeaze.io
• Phone: (347) 377-2408 (9:00am-5:00pm Monday-Friday, except for holidays and closures)
• Help Center: webeaze.io/help

To help us investigate, please share with us:

• the page URL
• your browser or device
• any assistive technologies used
• a brief description of the issue

Alternative Formats

Upon request, we can provide accessible or simplified versions of key documents like invoices and plan summaries. We'll do our best to provide a format that works for you.

Continuous Improvement

Our commitment to accessibility is ongoing. We strive to enhance our practices. This starts with regular training for our team, staying updated on our best practices, and incorporating client feedback to improve accessibility in all we do. To that end, we review and update this statement periodically as we enhance our accessibility practices.

Last reviewed: August 2025