Terms of Service & Privacy Policy

Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR SERVICES.

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("Client," "you," "your") and WebEaze Web Design, a Delaware sole proprietorship with its principal place of business at 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA ("WebEaze," "Company," "we," "our," or "us"). These Terms govern your access to and use of the website located at webeaze.io (the "Site") and all website design, development, hosting, maintenance, and related services provided by WebEaze (collectively, the "Services").

By purchasing, subscribing to, accessing, or otherwise using any of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with our Refund Policy, Fee Schedule, and any signed Scope of Work ("SOW"), proposal, or written agreement. These documents are incorporated herein by reference and collectively constitute the entire agreement between the parties. In the event of any conflict between a signed SOW and these Terms, the SOW shall control solely with respect to the specific conflicting provisions; all other provisions of these Terms shall remain in full force and effect.

1. Acceptance of Terms

1.1 Eligibility. By accessing or using the Services, you represent and warrant that: (a) you are at least eighteen (18) years of age, or if you are between sixteen (16) and eighteen (18) years of age, you have obtained verifiable parental or legal guardian consent; (b) you have the legal capacity and authority to enter into a binding contractual agreement; (c) you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction; and (d) if you are entering into this Agreement on behalf of a business entity, you have the authority to bind such entity to these Terms.

1.2 Acceptance. Your use of the Services constitutes your unconditional acceptance of these Terms. If you do not agree to all provisions of these Terms, you must immediately cease all use of and access to the Services. Continued use of the Services following the posting of any modifications to these Terms shall constitute your acceptance of such modifications.

1.3 Electronic Agreement. You consent to receive this Agreement and all related documents in electronic form. Your electronic acceptance of these Terms shall have the same legal effect as a handwritten signature.

2. Scope of Services

2.1 Description of Services. WebEaze provides subscription-based website design, development, hosting, and maintenance services as described on the Site and in the applicable subscription plan documentation (collectively, the "Services"). The specific Services provided to you shall be determined by your selected subscription tier (Essential, Growth, or Elite) and any additional services purchased pursuant to our Fee Schedule. All Services are delivered exclusively through WebEaze's proprietary systems, tools, templates, methodologies, and workflows unless otherwise expressly agreed to in a signed writing.

2.2 Included Services. Subject to the terms and limitations of your subscription tier, Services may include:

Initial website design, development, layout configuration, and deployment
Mobile-responsive design implementation and basic performance optimization
Search engine optimization (SEO) fundamentals including meta tags, structured data, and sitemap generation
Domain Name System (DNS) configuration and domain management assistance
Web hosting setup, configuration, and coordination with approved hosting providers
Ongoing website maintenance, security updates, software patches, and bug remediation
Content updates, design refinements, and stylistic modifications within plan parameters
Technical consultation and guidance on website best practices
Support and maintenance requests subject to the Fair Use Policy set forth in Section 12

2.3 Deliverables and Acceptance. For new website development projects, WebEaze shall deliver a functional, production-ready website ("Deliverable") meeting the following minimum specifications:

Proper rendering and functionality across modern desktop and mobile web browsers
Implementation of all pages and features specified during the onboarding process
Functional core features including, as applicable, contact forms, navigation, and third-party integrations
Substantial conformity with the approved design mockup or wireframe
Freedom from material defects or errors at the time of initial delivery

Client shall have seven (7) calendar days from delivery to inspect the Deliverable and provide written notice of any material non-conformity with the agreed specifications. Failure to provide such notice within this period shall constitute acceptance of the Deliverable. Minor variations from mockups or specifications that do not materially affect functionality shall not constitute grounds for rejection.

2.4 Timeline and Client Dependencies. Estimated project timelines are contingent upon Client's timely provision of all required materials, including but not limited to: brand assets, written content, photography, login credentials, and business information. WebEaze shall not be liable for any delays resulting from: (a) Client's failure to provide required materials within five (5) business days of request; (b) Client's delayed responses to communications or approval requests; (c) changes to project scope requested by Client; (d) force majeure events; or (e) third-party platform outages, delays, or technical issues beyond WebEaze's reasonable control.

2.5 Support Response Times. Support and update requests submitted through the designated Website Request portal shall be processed in accordance with the following target response times, which are provided as estimates only and do not constitute guaranteed service levels:

Minor requests (content updates, text changes, image replacements): 24–48 business hours
Moderate requests (layout adjustments, feature modifications): 48–72 business hours
Complex requests (multi-page updates, technical troubleshooting): 3–5 business days

Response times may vary based on request complexity, current support queue volume, Client responsiveness to follow-up inquiries, and subscription tier priority levels. WebEaze reserves the right to extend completion times for requests that exceed normal scope or complexity.

2.6 Excluded Services. The following services are expressly excluded from all subscription plans unless separately purchased as add-on services or specifically included in a signed SOW:

Complete website redesigns, structural overhauls, or platform migrations
Custom web application development, database design, or membership portal systems
Complex API integrations, custom automation workflows, or third-party system troubleshooting
Digital marketing services including paid advertising, social media management, or email campaigns
Remediation of issues caused by Client modifications, unauthorized access, or external factors
Services on platforms, content management systems, or technologies not supported by WebEaze
Professional photography, videography, graphic design, or copywriting services
Legal compliance consulting, accessibility auditing, or regulatory certification

Requests for excluded services may be quoted separately pursuant to our Fee Schedule, deferred to a future engagement, or referred to appropriate third-party providers.

2.7 Service Modifications. WebEaze reserves the right, in its sole discretion, to modify, expand, reduce, or discontinue any features, functionality, or components of the Services at any time. For changes that materially diminish the Services provided under your current subscription tier, WebEaze shall provide at least thirty (30) days' prior written notice to affected subscribers. Continued use of the Services following such notice constitutes acceptance of the modified terms.

2.8 Subcontractors. WebEaze may engage qualified subcontractors, independent contractors, or third-party service providers to perform any portion of the Services. WebEaze shall remain fully responsible to Client for the performance of any subcontracted work and shall ensure that all subcontractors are bound by confidentiality obligations no less protective than those set forth herein.

2.9 Disclaimer of Business Outcomes. CLIENT EXPRESSLY ACKNOWLEDGES AND AGREES THAT WEBEAZE MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING:

Increased website traffic, visitor engagement, lead generation, or conversion rates
Improved search engine rankings, visibility, or organic search performance
Revenue growth, sales increases, or any other business performance metrics
Third-party platform availability, uptime, performance, or reliability
Achievement of any specific business objectives or outcomes

All Services are provided on a commercially reasonable, best-efforts basis. Any projections, estimates, or statements regarding potential results are provided for informational purposes only and shall not be construed as guarantees or warranties.

3. Client Responsibilities

3.1 Cooperation and Good Faith. Client agrees to cooperate with WebEaze in good faith throughout the duration of the engagement and to provide, in a timely manner, all information, materials, content, credentials, approvals, and access necessary for WebEaze to perform the Services. Client acknowledges that delays in providing required materials may result in corresponding delays in project completion and shall not entitle Client to any refund, credit, or service extension.

3.2 Content and Materials. Client represents, warrants, and covenants that all content, materials, text, graphics, images, logos, trademarks, and other assets provided to WebEaze ("Client Materials"): (a) are owned by Client or Client has obtained all necessary rights, licenses, and permissions to use and authorize WebEaze to use such materials; (b) do not infringe, misappropriate, or violate any intellectual property rights, privacy rights, publicity rights, or other proprietary rights of any third party; (c) do not contain any defamatory, libelous, obscene, or unlawful content; and (d) comply with all applicable laws, regulations, and industry standards.

3.3 Prohibited Activities. Client shall not, and shall not permit any third party to:

Use the Services or any website created thereunder for any illegal, fraudulent, harmful, or deceptive purpose
Violate any applicable local, state, national, or international law, regulation, or ordinance
Infringe upon or violate the intellectual property rights or privacy rights of any third party
Transmit any viruses, malware, spyware, or other malicious code through the Services
Engage in any activity that disrupts, damages, or interferes with the Services or WebEaze's systems
Resell, sublicense, redistribute, or commercially exploit the Services without prior written authorization
Remove, alter, or obscure any proprietary notices, labels, or marks on any deliverables
Use the Services to send unsolicited communications, spam, or engage in phishing activities

3.4 Account Security. Client is solely responsible for: (a) maintaining the confidentiality and security of all login credentials, passwords, and access tokens provided to or created for Client; (b) all activities that occur under Client's accounts; and (c) immediately notifying WebEaze of any unauthorized access or security breach. WebEaze shall not be liable for any loss, damage, or harm resulting from Client's failure to maintain adequate account security.

3.5 Indemnification by Client. Client agrees to indemnify, defend, and hold harmless WebEaze, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Client Materials; (b) Client's breach of these Terms; (c) Client's violation of any applicable law or third-party rights; or (d) any third-party claims relating to Client's website or business operations.

4. Payment & Billing

4.1 Fees and Payment Terms. Client agrees to pay all fees associated with the selected subscription plan and any additional services as set forth on the Site, in the applicable SOW, or in the Fee Schedule. Subscription fees are billed in advance on a monthly or annual basis, as selected by Client, and shall automatically renew at the then-current rate until canceled in accordance with Section 6. All fees are quoted and payable in United States Dollars (USD) unless otherwise specified in writing.

4.2 Setup Fees. One-time setup fees, where applicable, are due and payable in full prior to commencement of any work. Setup fees are earned upon payment and are non-refundable once WebEaze has begun allocating resources or performing any work on Client's project, regardless of whether the project is subsequently completed.

4.3 Payment Processing. All payments are processed through our secure third-party payment processor, Stripe, Inc. By providing payment information, Client authorizes WebEaze and Stripe to charge the designated payment method for all applicable fees. Client agrees to maintain valid, current payment information on file. Payment processing is subject to Stripe's terms of service and privacy policy. Access the billing portal at: billing.stripe.com.

4.4 Automatic Renewal. SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS CANCELED BY CLIENT PRIOR TO THE RENEWAL DATE. By subscribing to the Services, Client expressly authorizes WebEaze to charge the applicable renewal fee to Client's payment method on file. It is Client's sole responsibility to cancel prior to renewal if Client does not wish to continue the subscription.

4.5 Price Changes. WebEaze reserves the right to modify pricing for any Services at any time. For active subscribers, price increases shall be effective upon at least thirty (30) days' prior written notice. Continued use of the Services following notice of a price change constitutes acceptance of the new pricing. If Client does not agree to a price increase, Client's sole remedy is to cancel the subscription prior to the effective date of the increase.

4.6 Late Payment and Non-Payment. If any payment is not received when due: (a) WebEaze may charge interest on the outstanding balance at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less; (b) Client shall be responsible for all costs of collection, including reasonable attorneys' fees; and (c) WebEaze may, in its sole discretion, immediately suspend or terminate Services without further notice. Reinstatement of suspended Services may be subject to payment of all outstanding amounts plus a reactivation fee.

4.7 Taxes. All fees are exclusive of applicable taxes, including sales tax, use tax, value-added tax (VAT), or other governmental charges. Client is solely responsible for payment of all such taxes, excluding taxes based on WebEaze's net income.

4.8 Refund Policy. All payments are governed by our Refund Policy, which is incorporated herein by reference. Client acknowledges that, except as expressly set forth in the Refund Policy, all fees paid are non-refundable.

5. Offers, Promotions & Discounts

5.1 Promotional Terms. From time to time, WebEaze may offer promotional pricing, discounts, referral credits, or special offers ("Promotions"). All Promotions are subject to the following terms unless otherwise expressly stated in the promotional materials:

Promotions are subject to availability and may be modified, suspended, or terminated at any time without prior notice, in WebEaze's sole discretion
Promotional codes must be applied at the time of checkout and cannot be retroactively applied to prior purchases or combined with other offers
Unless otherwise specified, Promotions are valid only for new clients or first-time subscribers and are limited to one per customer, household, or business entity
Upon expiration of any promotional period, subscriptions will automatically convert to then-current standard pricing unless canceled prior to expiration
Promotions have no cash value and may not be transferred, sold, or exchanged
WebEaze reserves the right to void any Promotion obtained through fraud, misrepresentation, or violation of promotional terms

5.2 Referral Programs. Referral credits or bonuses are subject to specific program terms and conditions as published by WebEaze. Referral credits are non-transferable, and may only be applied to future Services. Referral credits have cash value only to the extent expressly stated in the program terms. WebEaze reserves the right to modify or discontinue referral programs at any time.

6. Cancellations & Refunds

6.1 Cancellation by Client. Client may cancel the subscription at any time by accessing the Stripe billing portal at billing.stripe.com and following the cancellation procedures. Cancellation shall be effective immediately upon submission, and no further subscription charges will be processed. Client acknowledges and agrees that cancellation does not entitle Client to any refund, credit, or proration of fees already paid.

6.2 No Refunds. ALL FEES PAID TO WEBEAZE ARE FINAL AND NON-REFUNDABLE. WebEaze does not provide refunds, credits, or prorations for any reason, including but not limited to: (a) unused subscription time; (b) early cancellation; (c) setup fees; (d) subscription payments; (e) add-on services; (f) domain registration or renewal fees; or (g) services already rendered. This no-refund policy applies regardless of whether Client utilizes the Services during the subscription period.

6.3 Effect of Cancellation. Upon cancellation or termination of Client's subscription:

All access to the Services, including maintenance, updates, support, and hosting management, shall immediately cease
Any licenses granted to Client under these Terms shall automatically terminate
WebEaze shall retain Client data and website files for thirty (30) days following cancellation, after which such data may be permanently deleted without further notice or liability
Client remains responsible for all fees incurred prior to the effective date of cancellation
Provisions of these Terms that by their nature should survive termination shall remain in full force and effect, including but not limited to: intellectual property provisions, limitation of liability, indemnification, and dispute resolution

6.4 Domain and Asset Transfer. Clients wishing to transfer domains, hosting accounts, or other assets to another provider following cancellation may be subject to transfer fees as set forth in the Fee Schedule. WebEaze shall have no obligation to facilitate any transfer until all outstanding balances are paid in full.

6.5 Refund Policy. For complete details regarding refunds, cancellations, billing disputes, and service remedies, please review our Refund Policy, which is incorporated herein by reference.

7. Domains & Hosting

7.1 Domain Services. Depending on Client's subscription tier and service elections, WebEaze may provide assistance with domain name registration, renewal, DNS configuration, and domain management. Where WebEaze registers or maintains a domain name on Client's behalf:

Legal and beneficial ownership of the domain shall remain with WebEaze until all outstanding invoices, fees, and charges are paid in full
Upon payment in full and written request by Client, WebEaze shall initiate transfer of domain ownership to Client or Client's designated registrar
Domain transfers are subject to applicable transfer fees and registrar policies
WebEaze shall not be liable for domain expiration, loss, or transfer delays resulting from Client's failure to maintain current contact information or respond to renewal notices

7.2 Hosting Services. WebEaze may provide or coordinate web hosting services through WebEaze-managed infrastructure or approved third-party hosting providers. Client acknowledges that:

WebEaze does not guarantee 100% uptime and shall not be liable for service interruptions, downtime, or data loss caused by hosting provider failures, maintenance, or technical issues
Third-party hosting providers are governed by their own terms of service and acceptable use policies
Client is responsible for maintaining backup copies of all critical data and content
WebEaze reserves the right to migrate Client's website to different hosting infrastructure upon reasonable notice if necessary for performance, security, or operational reasons

7.3 Third-Party Provider Disclaimer. WEBEAZE EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DOWNTIME, DATA LOSS, SECURITY BREACHES, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY PROVIDERS INCLUDING, BUT NOT LIMITED TO, DOMAIN REGISTRARS, HOSTING COMPANIES, CDN PROVIDERS, AND DNS SERVICES.

8. Intellectual Property & Ownership

8.1 WebEaze Intellectual Property. All proprietary materials, methodologies, processes, techniques, know-how, designs, templates, frameworks, source code, software, documentation, and other intellectual property created, developed, or utilized by WebEaze in connection with the Services ("WebEaze IP") are and shall remain the exclusive property of WebEaze. Nothing in these Terms shall be construed as transferring any ownership rights in WebEaze IP to Client.

8.2 License Grant. Subject to Client's full payment of all applicable fees and ongoing compliance with these Terms, WebEaze hereby grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the final Deliverables solely for Client's internal business operations. This license does not include the right to: (a) modify, adapt, or create derivative works from the Deliverables; (b) reverse engineer, decompile, or disassemble any software or code; (c) remove or alter any proprietary notices or attributions; or (d) sublicense, sell, or distribute the Deliverables to third parties.

8.3 Client Content. Client retains all ownership rights in Client Materials provided to WebEaze. Client hereby grants WebEaze a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Client Materials solely as necessary to perform the Services.

8.4 Portfolio Rights. Unless Client provides written notice to the contrary, WebEaze reserves the right to display completed work in WebEaze's portfolio, marketing materials, case studies, and promotional content, and to identify Client as a WebEaze customer.

8.5 License Termination. The license granted in Section 8.2 shall automatically terminate upon: (a) termination or cancellation of Client's subscription; (b) Client's material breach of these Terms; or (c) Client's failure to pay any amounts when due. Upon license termination, Client shall immediately cease all use of the Deliverables.

9. Third-Party Services & Integrations

9.1 Third-Party Dependencies. The Services may incorporate, integrate with, or depend upon third-party services, platforms, tools, APIs, and software ("Third-Party Services"), including but not limited to: hosting providers, content delivery networks, analytics platforms, payment processors, CRM systems, email services, and social media platforms.

9.2 Third-Party Terms. Client acknowledges that each Third-Party Service is governed by its own terms of service, privacy policy, and acceptable use policy. Client is solely responsible for reviewing and complying with all applicable Third-Party Service terms. WebEaze makes no representations or warranties regarding Third-Party Services.

9.3 Disclaimer. WEBEAZE IS NOT RESPONSIBLE OR LIABLE FOR: (A) THE AVAILABILITY, ACCURACY, OR RELIABILITY OF ANY THIRD-PARTY SERVICES; (B) ANY DOWNTIME, DATA LOSS, SECURITY INCIDENTS, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY SERVICES; (C) ANY CHANGES TO THIRD-PARTY SERVICE FEATURES, PRICING, OR TERMS; OR (D) ANY CLAIMS ARISING FROM CLIENT'S USE OF THIRD-PARTY SERVICES. Client's sole remedy for any issues with Third-Party Services is to contact the applicable third-party provider directly.

10. Acceptable Use Policy

10.1 Prohibited Conduct. Client agrees not to, and shall not permit any third party to, engage in any of the following prohibited activities in connection with the Services:

Attempt to gain unauthorized access to WebEaze's systems, networks, servers, or any other infrastructure, whether through hacking, password mining, or any other means
Upload, transmit, or distribute any viruses, worms, Trojan horses, ransomware, spyware, adware, or other malicious code or software
Use the Services to send spam, unsolicited commercial messages, phishing emails, or engage in any form of fraudulent or deceptive communication
Engage in web scraping, data mining, data harvesting, or any automated collection of data from WebEaze's systems or websites created through the Services
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of any WebEaze software or systems
Impersonate WebEaze, its employees, representatives, or other users, or falsely claim affiliation with WebEaze
Use the Services to host, display, or distribute any content that is illegal, defamatory, obscene, pornographic, harassing, threatening, or promotes violence or discrimination
Violate any applicable local, state, national, or international law, regulation, or ordinance
Interfere with or disrupt the integrity, performance, or security of the Services or any related systems or networks
Engage in any activity that imposes an unreasonable or disproportionately large load on WebEaze's infrastructure

10.2 Enforcement. WebEaze reserves the right to investigate suspected violations of this Acceptable Use Policy and to take any appropriate action, including but not limited to: issuing warnings, suspending or terminating Services, removing content, reporting violations to law enforcement authorities, and pursuing legal remedies. WebEaze may cooperate with law enforcement investigations and legal proceedings related to Client's use of the Services.

11. Limitation of Liability

11.1 Disclaimer of Warranties. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WEBEAZE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE; (C) WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (D) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES.

11.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WEBEAZE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, GOODWILL, OR ANTICIPATED SAVINGS; (C) LOSS OF DATA OR DATA BREACH; (D) BUSINESS INTERRUPTION; (E) LOSS OF USE OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR (F) ANY OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WEBEAZE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

11.3 Cap on Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, WEBEAZE'S TOTAL CUMULATIVE LIABILITY TO CLIENT FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES ACTUALLY PAID BY CLIENT TO WEBEAZE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED UNITED STATES DOLLARS ($500.00 USD).

11.4 Essential Basis of Bargain. Client acknowledges and agrees that the disclaimers, exclusions, and limitations of liability set forth in this Section 11 are an essential basis of the bargain between the parties and reflect a reasonable allocation of risk. The Services would not be provided without these limitations.

11.5 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, the exclusions and limitations set forth above shall apply to the maximum extent permitted by applicable law.

12. Service Duration & Fair Use Policy

12.1 Fair Use Policy. Each subscription plan provides Client with reasonable access to updates, maintenance, and support services. To ensure equitable service delivery to all clients and prevent abuse, the following fair-use limitations apply to all subscription tiers unless otherwise specified in a signed SOW:

Update Requests: Up to ten (10) discrete content or design update requests per calendar month, with each request constituting a single, clearly-defined task
Support Hours: Up to ten (10) hours of cumulative maintenance, troubleshooting, and support time per calendar month
Request Complexity: Individual requests shall be of reasonable scope and complexity; requests estimated to require more than two (2) hours of work may be split into multiple requests or quoted as additional services
Major Projects: Full website redesigns, structural overhauls, platform migrations, or other major projects require a separate SOW and are not included in standard subscription services

12.2 Excess Usage. If Client's usage consistently exceeds the fair-use limits, WebEaze reserves the right to: (a) notify Client of the excess usage; (b) defer or deprioritize requests exceeding the limits; (c) require Client to upgrade to a higher subscription tier; (d) charge additional fees for excess usage at then-current hourly rates; or (e) terminate the subscription upon thirty (30) days' written notice.

12.3 Unused Allowances. Unused update requests, support hours, or other allowances do not roll over to subsequent billing periods and have no cash value.

13. Suspension & Termination

13.1 Termination by WebEaze. WebEaze may, in its sole discretion, immediately suspend or terminate Client's access to the Services and/or this Agreement, with or without notice, for any of the following reasons:

Client's material breach of any provision of these Terms
Non-payment of any fees when due, including failed payment attempts or declined transactions
Initiation of a chargeback, payment dispute, or fraud claim against WebEaze
Fraudulent, deceptive, or illegal activity by Client or through Client's website
Abusive, threatening, or harassing behavior toward WebEaze staff, contractors, or representatives
Violation of the Acceptable Use Policy set forth in Section 10
Client's insolvency, bankruptcy filing, or assignment for the benefit of creditors
Any other conduct that WebEaze reasonably determines poses a risk to WebEaze, its systems, other clients, or third parties

13.2 Effect of Termination for Cause. Upon termination for cause: (a) all outstanding balances shall become immediately due and payable; (b) all licenses granted hereunder shall automatically terminate; (c) Client shall immediately cease all use of the Services and Deliverables; and (d) WebEaze may delete Client data without further notice or liability.

13.3 No Refund Upon Termination. Termination of this Agreement for any reason shall not entitle Client to any refund of fees paid, and Client shall remain liable for all fees accrued prior to termination.

14. Governing Law, Disputes & Arbitration

14.1 Governing Law. This Agreement and any dispute or claim arising out of or relating to this Agreement, its subject matter, or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without giving effect to any choice of law or conflict of law provisions that would cause the application of the laws of any other jurisdiction.

14.2 Informal Dispute Resolution. Prior to initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute through good faith negotiation. The aggrieved party shall provide written notice describing the dispute and proposed resolution. The parties shall have thirty (30) days from receipt of such notice to attempt to resolve the dispute informally.

14.3 Binding Arbitration. IF THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE THROUGH INFORMAL NEGOTIATION, ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE BREACH THEREOF, SHALL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The seat of arbitration shall be Wilmington, Delaware. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction thereof.

14.4 Class Action Waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING ("CLASS ACTION"). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. CLIENT EXPRESSLY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST WEBEAZE.

14.5 Jurisdiction and Venue. For any disputes not subject to arbitration, or where arbitration is found to be unenforceable, Client consents to the exclusive personal jurisdiction and venue of the state and federal courts located in Kent County, Delaware, and waives any objection based on inconvenient forum.

14.6 Limitation Period. Any claim or cause of action arising out of or related to this Agreement or the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. Failure to file within this period shall result in permanent waiver of such claim.

14.7 Attorneys' Fees. In any action or proceeding to enforce this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

15. Changes to Terms

15.1 Right to Modify. WebEaze reserves the right, in its sole discretion, to modify, amend, or update these Terms at any time. Any changes shall be effective immediately upon posting to the Site and shall be indicated by an updated "Last Updated" date at the top of this page.

15.2 Notice of Material Changes. For changes that materially affect Client's rights or obligations, WebEaze shall make reasonable efforts to provide notice through the Site, email, or other appropriate means. However, it is Client's responsibility to review these Terms periodically for changes.

15.3 Acceptance of Changes. Client's continued use of the Services following the posting of any changes to these Terms constitutes Client's binding acceptance of such changes. If Client does not agree to any modified terms, Client's sole remedy is to discontinue use of the Services and cancel the subscription in accordance with Section 6.

15.4 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15.5 Entire Agreement. These Terms, together with the Refund Policy, Fee Schedule, Privacy Policy, and any signed SOW, constitute the entire agreement between Client and WebEaze with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

15.6 Waiver. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and WebEaze's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.7 Assignment. Client may not assign or transfer this Agreement or any rights or obligations hereunder without WebEaze's prior written consent. WebEaze may freely assign this Agreement without restriction. Any attempted assignment in violation of this section shall be null and void.

15.8 Contact Information. For questions regarding these Terms, please contact:
WebEaze Web Design
109 Pleasant Hill Drive
Camden-Wyoming, Delaware 19934, USA
Email: support@webeaze.io

Privacy Policy

This Privacy Policy ("Policy") describes how WebEaze Web Design ("WebEaze," "we," "our," or "us") collects, uses, stores, shares, and protects personal information in connection with our website located at webeaze.io (the "Site") and the services we provide (the "Services"). By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

Effective Date: This Policy is effective as of the "Last Updated" date shown above and applies to all personal information collected on or after that date.

1. Information We Collect

1.1 Information You Provide Directly. We collect personal information that you voluntarily provide to us when you:

Complete contact forms, inquiry forms, or service request forms on our Site
Subscribe to our Services or create an account
Communicate with us via email, phone, video conference, or other channels
Provide materials, content, or assets for your website project
Participate in surveys, promotions, or other interactive features

Categories of information collected may include:

Identifying Information: Full name, email address, telephone number, mailing address
Business Information: Business name, business address, website URL, industry, job title
Content and Materials: Text, images, logos, graphics, videos, and other assets you provide
Communications: Messages, requests, feedback, and correspondence history
Account Credentials: Login credentials for third-party platforms you share with us to perform Services

1.2 Information Collected via Third-Party Platforms. We utilize third-party platforms to manage customer relationships, process inquiries, and deliver Services:

HubSpot CRM: We use HubSpot to manage client relationships, track communications, and organize service delivery. Information stored in HubSpot may include contact details, business information, form submissions, communication history, and project notes. HubSpot's data practices are governed by its own Privacy Policy.
Stripe Payment Processing: Payments are processed through Stripe, Inc. WebEaze does not store complete payment card numbers. Stripe may collect and process your name, email address, billing address, and payment card information in accordance with its Privacy Policy and PCI-DSS compliance standards.

1.3 Service-Related Information. In the course of providing Services, we may collect or access:

Domain registration records and DNS configuration details
Web hosting account credentials and server access information (when provided by you)
Website analytics, traffic data, and performance metrics (when shared by you)
Audio/video recordings of meetings and consultations (see Section 5)
Support tickets, technical logs, and troubleshooting information

1.4 Automatically Collected Information. When you visit our Site, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and language preferences
Operating system and device information
Pages visited, time spent on pages, and navigation patterns
Referring URL and exit pages
Date and time of access

2. How We Use Your Information

2.1 Purposes of Processing. We use the personal information we collect for the following purposes:

Service Delivery: To provide, maintain, personalize, and improve the Services, including website design, development, hosting, and ongoing maintenance
Communications: To respond to inquiries, provide customer support, send service-related notifications, and communicate about your projects and account
Billing and Payments: To process payments, manage subscriptions, send invoices, and maintain billing records
Account Management: To create and manage your account, authenticate your identity, and maintain accurate records
Service Improvement: To analyze usage patterns, identify trends, and improve our Services, processes, and customer experience
Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
Protection of Rights: To protect the rights, property, safety, and security of WebEaze, our clients, and others, including enforcing our Terms of Service

2.2 Legal Bases for Processing. We process personal information based on one or more of the following legal bases: (a) your consent; (b) performance of a contract with you; (c) compliance with legal obligations; or (d) our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

2.3 No Sale of Personal Information. WEBEAZE DOES NOT SELL, RENT, OR LEASE YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES. We only share personal information with third parties as necessary to provide the Services or as otherwise described in this Policy.

3. Communications

3.1 Service Communications. We may communicate with you through various channels, including:

Email (primary method of communication)
Telephone and SMS/text messaging
Video conferencing platforms (Google Meet, Zoom, etc.)
Client portals, ticketing systems, and CRM tools

3.2 Purpose of Communications. These communications are used for legitimate business purposes, including: service updates, project coordination, support responses, billing notifications, appointment scheduling, and other service-related matters.

3.3 Marketing Communications. With your consent, we may send promotional communications about our Services. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect service-related communications.

4. Security

4.1 Security Measures. We implement reasonable administrative, technical, and physical security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of credentials and sensitive information
Access controls limiting personnel access to personal information on a need-to-know basis
Regular review and updating of security practices

4.2 No Absolute Security. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you transmit information to us at your own risk.

4.3 Third-Party Security. We rely on reputable third-party platforms for various functions, including authentication, file storage, payment processing, and communications. Each platform maintains its own security practices and certifications. You acknowledge that the security of information processed by third-party platforms is governed by their respective policies.

4.4 Breach Notification. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

5. Google Meet & Recordings

5.1 Video Conferencing. We may use Google Meet or similar video conferencing platforms for meetings, consultations, screen sharing sessions, and support calls.

5.2 Recording Notice. Meetings may be recorded for the following purposes:

Documentation of project requirements and client instructions
Quality assurance and service improvement
Training and professional development
Record-keeping and dispute resolution

5.3 Recording Practices.

You will be notified when a recording is in progress (typically via platform notification)
Recordings are stored securely and are not shared with third parties except as required by law
Recordings are retained for a reasonable period and deleted when no longer needed for business purposes
You may request that a meeting not be recorded; however, we reserve the right to decline meetings where recording is necessary for documentation purposes

5.4 Third-Party Terms. Participation in video conferences requires acceptance of the applicable platform's terms of service and privacy policy. WebEaze is not responsible for data practices of third-party video conferencing providers. Review Google Meet's policies at Google Meet Terms.

6. Cookies & Tracking Technologies

6.1 Types of Cookies. Our Site may use cookies, web beacons, pixels, and similar tracking technologies for the following purposes:

Essential Cookies: Necessary for Site functionality and cannot be disabled
Analytics Cookies: Help us understand how visitors interact with our Site, allowing us to improve performance and user experience
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to deliver relevant advertisements (if applicable)

6.2 Cookie Management. Most web browsers allow you to control cookies through browser settings. You may delete or block cookies; however, doing so may affect Site functionality. For more information about managing cookies, visit your browser's help documentation.

6.3 Do Not Track. Our Site does not currently respond to "Do Not Track" signals from browsers. However, you may opt out of certain tracking as described above.

7. Third-Party Services & Links

7.1 Third-Party Links. Our Site and Services may contain links to third-party websites, platforms, and services that are not owned or controlled by WebEaze. These include hosting providers, domain registrars, analytics tools, payment processors, and social media platforms.

7.2 Third-Party Privacy Practices. This Privacy Policy applies only to information collected by WebEaze. When you access third-party websites or services, their respective privacy policies govern the collection and use of your information. We encourage you to review the privacy policies of any third-party services you access.

7.3 Disclaimer. WebEaze is not responsible for the privacy practices, content, or security of third-party websites or services, even if accessed through links on our Site or as part of our Services.

8. Data Retention

8.1 Retention Periods. We retain personal information for as long as reasonably necessary to:

Provide the Services to you and fulfill the purposes described in this Policy
Maintain business records for operational, accounting, and audit purposes
Comply with legal obligations, including tax, regulatory, and reporting requirements
Resolve disputes, enforce agreements, and establish or defend legal claims
Protect against fraud and maintain security

8.2 Retention After Termination. Following termination of Services, we may retain certain information for the periods required by law or for legitimate business purposes. Website files and project data may be retained for thirty (30) days following account cancellation, after which they may be permanently deleted.

8.3 Deletion Requests. You may request deletion of your personal information after Services conclude. Such requests are subject to our legal and operational retention requirements. We will respond to deletion requests within a reasonable timeframe.

9. Your Rights

9.1 Privacy Rights. Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of your personal information, subject to legal and operational requirements
Portability: Request a copy of your personal information in a structured, commonly used format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent where processing is based on consent
Opt-Out: Opt out of marketing communications

9.2 Exercising Your Rights. To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before processing your request. We will respond to valid requests within the timeframes required by applicable law.

9.3 Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

9.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, disclosed, or sold, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

10. Changes to This Policy

10.1 Policy Updates. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Site and will be indicated by an updated "Last Updated" date.

10.2 Material Changes. For material changes that significantly affect how we handle personal information, we will make reasonable efforts to provide notice through the Site, email, or other appropriate means prior to the changes taking effect.

10.3 Acceptance. Your continued use of the Site or Services following the posting of changes to this Policy constitutes your acceptance of those changes. If you do not agree to any modified terms, you must discontinue use of the Site and Services.

10.4 Contact Information. For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
WebEaze Web Design
109 Pleasant Hill Drive
Camden-Wyoming, Delaware 19934, USA
Email: support@webeaze.io