Terms of Service & Privacy Policy

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website (webeaze.io) and all services provided by WebEaze Web Design (“WebEaze,” “we,” “our,” or “us”). By purchasing, subscribing to, or otherwise using any of our services (collectively, the “Service”), you agree to be bound by these Terms, together with any signed Scope of Work (“SOW”), quote, or written agreement. If any conflict arises between a signed SOW and these Terms, the SOW will control for the conflicting provisions only.

1. Acceptance of Terms

By accessing or using the Service, you represent that you are at least eighteen (18) years of age, or sixteen (16) years of age with parental or guardian consent, and that you have the authority to enter into a binding agreement. If you do not agree to all provisions of these Terms, you may not use or access the Service. Use of the Service after any modification of these Terms constitutes acceptance of the updated version.

2. Scope of Services

WebEaze provides subscription-based website services that include, depending on your selected plan: website design, website development, content placement, layout structuring, hosting assistance, ongoing maintenance, and general support (“Services”). The Services are delivered exclusively through WebEaze's internal systems, tools, templates, and workflows unless otherwise agreed to in writing.

2.1 Included Services (General)
Depending on your plan tier (Essential, Growth, or Elite), included Services may consist of:

• Initial website design, layout, and setup
• Mobile responsiveness, basic speed optimization, and SEO fundamentals
• DNS configuration and domain assistance (client-owned or provider-managed)
• Hosting setup or hosting coordination with approved third-party providers
• Ongoing maintenance, bug fixing, and content updates
• Minor design refinements, formatting, and stylistic adjustments
• Guidance on best practices for website organization, branding, and user flow
• Fair-use access to support and update requests. See Section 12.

2.2 Deliverables
For new website builds, WebEaze delivers a functional, client-branded website hosted through client-selected or WebEaze-managed hosting. A “functional” website is defined as a website that:

• Loads properly on desktop and mobile devices
• Displays the agreed-upon pages outlined during onboarding
• Performs the agreed basic functions (e.g., contact forms, booking links, navigational structure)
• Is free of major design inconsistencies or errors at the time of delivery

Deliverables do not include business outcomes (e.g., increased sales, leads, traffic, or SEO ranking), which WebEaze does not guarantee.

2.3 Timeline & Dependencies
Typical website builds are completed within approximately 1–2 weeks after WebEaze receives all required materials, including but not limited to: branding, content, imagery, logins, and business details. Timelines may be delayed for reasons outside of WebEaze’s control, including slow client responses, incomplete materials, third-party platform delays, or unusually complex requests.

2.4 Support Turnaround
Update requests submitted through the Website Request page are typically completed within 24–72 hours depending on:

• Request complexity
• Number of active requests in the queue
• Client responsiveness to follow-up questions
• Your subscription plan tier

WebEaze may extend completion times for unusually large, complex, or multi-step requests. Essential, Growth, and Elite plans may also receive different priority levels in the queue.

2.5 Out-of-Scope Services
Unless specifically included in your subscription tier or separately purchased as an add-on, the following items are considered out-of-scope:

• Full redesigns or structural rebuilds beyond plan limits
• Custom-coded web applications, portals, databases, or membership systems
• Complex API integrations, automations, or third-party troubleshooting
• Marketing management such as ads, funnels, or campaign creation
• Bug fixes or troubleshooting caused by client changes or external platform issues
• Work on platforms not supported by WebEaze (unless approved)
• Brand photography, video production, or advanced copywriting

Out-of-scope requests may be deferred, quoted separately, or recommended for an upgraded subscription tier.

2.6 Modifications to Services
WebEaze reserves the right to modify, expand, or reduce certain features of any subscription plan with at least thirty (30) days' notice to active subscribers. Any change that materially affects your service will be communicated in advance.

2.7 Subcontractors & Third-Party Providers
WebEaze may, at its discretion, use subcontractors or third-party service providers to support the delivery of Services. Subcontractor use does not diminish WebEaze's responsibilities under these Terms.

2.8 No Guarantee of Outcomes
WebEaze does not guarantee:

• Increased website traffic, leads, sales, or revenue
• Search engine ranking improvements
• Platform uptime or performance for third-party services
• Business performance outcomes or results

All Services are provided on a commercially reasonable, best-effort basis.

3. Client Responsibilities

You agree to cooperate with WebEaze in good faith and to provide all necessary information, credentials, content, and materials needed for us to perform the Service. You represent that any materials you provide (including text, graphics, and images) are owned or licensed by you and do not infringe the rights of third parties.

• You will not use the Service or your website for illegal, harmful, or deceptive activity.
• You are responsible for maintaining confidentiality of all provided login credentials.
• You will not resell, sublicense, or redistribute the Service without prior written consent.
• You are responsible for any third-party misuse or unauthorized access occurring through your accounts.

4. Payment & Billing

Subscription fees are billed monthly or annually in advance and automatically renew until canceled. Setup fees, where applicable, are due prior to commencement of work and are non-refundable once work has begun. Payment processing is handled via our secure Stripe billing portal.

WebEaze reserves the right to adjust pricing with at least thirty (30) days' written notice to active subscribers. Failure to complete payment may result in immediate suspension or termination of services. All payments are governed by our Refund Policy.

5. Offers, Promotions & Discounts

Promotional offers, referral credits, or discounts are subject to availability and may be withdrawn at any time without notice. Promotional codes must be applied at checkout and cannot be retroactively applied to prior purchases. Unless expressly stated, promotions apply only to new or eligible clients and automatically convert to regular pricing once the promotional period expires.

6. Cancellations & Refunds

You may cancel your subscription at any time through the Stripe billing portal. Your plan will terminate immediately upon cancellation, and no further charges will be incurred. WebEaze does not provide refunds for any reason, including for unused time, early cancellation, setup fees, subscription payments, or services already delivered, unless otherwise required by applicable law. Upon cancellation, all ongoing maintenance, updates, hosting support, and service access will end. Clients transferring domains or hosting to another provider may incur a domain release or transfer fee. For full details, please review our Refund Policy.

7. Domains & Hosting

Depending on your plan, WebEaze may assist with domain registration, DNS configuration, or hosting management. Where WebEaze purchases or maintains a domain on your behalf, ownership may remain with WebEaze until all outstanding invoices and fees are paid in full. WebEaze is not liable for downtime or data loss caused by third-party providers such as GoDaddy, Bluehost, or others.

8. Intellectual Property & Ownership

All proprietary materials, including designs, templates, source code, and documentation created by WebEaze, remain the intellectual property of WebEaze unless otherwise agreed in writing. Clients receive a limited, non-exclusive, non-transferable license to use the final deliverables for their business operations. This license is conditioned upon full payment and ongoing compliance with these Terms.

9. Third-Party Services & Integrations

The Service may rely on third-party tools (e.g., hosting providers, analytics, or CRM integrations). Each third-party service is governed by its own terms and privacy policy. WebEaze is not responsible for downtime, data loss, or security incidents arising from third-party systems.

10. Acceptable Use Policy

• Do not attempt unauthorized access to WebEaze systems or networks.
• Do not upload or distribute malicious code, malware, or harmful software.
• Do not use the Service for spamming, phishing, or fraudulent activity.
• Do not engage in scraping, data mining, or reverse-engineering of our site or code.
• Do not impersonate WebEaze, our employees, or other users.
• Do not use the Service in violation of any applicable law, regulation, or third-party right.

11. Limitation of Liability

To the fullest extent permitted by law, WebEaze shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. In no event shall our total aggregate liability exceed the amount you paid to WebEaze in the preceding three (3) months.

12. Service Duration & Fair Use Policy

Each subscription plan provides reasonable access to updates, maintenance, and support. To ensure equitable service for all clients, the following fair-use limits apply:

• Up to ten (10) minor content or design updates per billing month.
• Up to ten (10) hours of maintenance or troubleshooting per month.
• Major redesigns or structural overhauls require a new SOW and separate billing.

WebEaze reserves the right to defer or re-scope excessive or repetitive requests that exceed these limits.

13. Suspension & Termination

WebEaze may suspend or terminate your account immediately for violations of these Terms, non-payment, chargebacks, fraudulent activity, or abusive behavior toward staff. In the event of termination for cause, all outstanding balances become due immediately, and any license to use our materials will automatically terminate.

14. Governing Law, Disputes & Arbitration

These Terms and any related disputes are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute that cannot be resolved through good faith negotiation shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). If arbitration is unavailable, disputes shall be resolved exclusively in the federal or state courts of Camden, Delaware, and you consent to personal jurisdiction therein.

Class Action Waiver: All claims must be brought individually. You waive any right to participate in a class, collective, or representative action against WebEaze.

15. Changes to Terms

WebEaze reserves the right to modify or update these Terms at any time. Any changes will take effect upon posting to this page and will be indicated by an updated “Last Updated” date. Continued use of the Service following such changes constitutes acceptance of the revised Terms.