Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website (webeaze.io) and all services provided by WebEaze LLC (“WebEaze,” “we,” “our,” or “us”). By purchasing, subscribing to, or otherwise using any of our services (collectively, the “Service”), you agree to be bound by these Terms, together with any signed Scope of Work (“SOW”), quote, or written agreement. If any conflict arises between a signed SOW and these Terms, the SOW will control for the conflicting provisions only.
1. Acceptance of Terms
By accessing or using the Service, you represent that you are at least eighteen (18) years of age, or sixteen (16) years of age with parental or guardian consent, and that you have the authority to enter into a binding agreement. If you do not agree to all provisions of these Terms, you may not use or access the Service. Use of the Service after any modification of these Terms constitutes acceptance of the updated version.
2. Scope of Services
WebEaze provides website design, development, hosting assistance, and ongoing maintenance under subscription-based plans (Essential, Growth, and Elite). Services typically include site creation, mobile responsiveness, SEO fundamentals, and unlimited maintenance requests subject to fair use. Optional add-ons or custom functionality may require additional fees and a separate SOW.
Excluded Services: Unless otherwise agreed in writing, the Service does not include: large-scale web applications, custom authentication systems, external database integrations, or other enterprise-level or high-load infrastructures. These may be provided as add-ons under a separate agreement.
3. Client Responsibilities
You agree to cooperate with WebEaze in good faith and to provide all necessary information, credentials, content, and materials needed for us to perform the Service. You represent that any materials you provide (including text, graphics, and images) are owned or licensed by you and do not infringe the rights of third parties.
- You will not use the Service or your website for illegal, harmful, or deceptive activity.
- You are responsible for maintaining confidentiality of all provided login credentials.
- You will not resell, sublicense, or redistribute the Service without prior written consent.
- You are responsible for any third-party misuse or unauthorized access occurring through your accounts.
4. Payment & Billing
Subscription fees are billed monthly or annually in advance and automatically renew until canceled. Setup fees, where applicable, are due prior to commencement of work and are non-refundable once work has begun. Payment processing is handled via our secure Stripe billing portal.
WebEaze reserves the right to adjust pricing with at least thirty (30) days’ written notice to active subscribers. Failure to complete payment may result in immediate suspension or termination of services. All payments are governed by our Refund Policy.
5. Offers, Promotions & Discounts
Promotional offers, referral credits, or discounts are subject to availability and may be withdrawn at any time without notice. Promotional codes must be applied at checkout and cannot be retroactively applied to prior purchases. Unless expressly stated, promotions apply only to new or eligible clients and automatically convert to regular pricing once the promotional period expires.
6. Cancellations & Refunds
You may cancel your subscription at any time through the Stripe portal. Upon cancellation, your access to ongoing maintenance and hosting support will end at the conclusion of your current billing cycle. No prorated refunds will be issued unless otherwise required by law. Clients who transfer domains or hosting after cancellation may be subject to a domain release or transfer fee. See Refund Policy for details.
7. Domains & Hosting
Depending on your plan, WebEaze may assist with domain registration, DNS configuration, or hosting management. Where WebEaze purchases or maintains a domain on your behalf, ownership may remain with WebEaze until all outstanding invoices and fees are paid in full. WebEaze is not liable for downtime or data loss caused by third-party providers such as GoDaddy, Bluehost, or others.
8. Intellectual Property & Ownership
All proprietary materials, including designs, templates, source code, and documentation created by WebEaze, remain the intellectual property of WebEaze unless otherwise agreed in writing. Clients receive a limited, non-exclusive, non-transferable license to use the final deliverables for their business operations. This license is conditioned upon full payment and ongoing compliance with these Terms.
9. Third-Party Services & Integrations
The Service may rely on third-party tools (e.g., hosting providers, analytics, or CRM integrations). Each third-party service is governed by its own terms and privacy policy. WebEaze is not responsible for downtime, data loss, or security incidents arising from third-party systems.
10. Acceptable Use Policy
- Do not attempt unauthorized access to WebEaze systems or networks.
- Do not upload or distribute malicious code, malware, or harmful software.
- Do not use the Service for spamming, phishing, or fraudulent activity.
- Do not engage in scraping, data mining, or reverse-engineering of our site or code.
- Do not impersonate WebEaze, our employees, or other users.
- Do not use the Service in violation of any applicable law, regulation, or third-party right.
11. Limitation of Liability
To the fullest extent permitted by law, WebEaze shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. In no event shall our total aggregate liability exceed the amount you paid to WebEaze in the preceding three (3) months.
12. Service Duration & Fair Use Policy
Each subscription plan provides reasonable access to updates, maintenance, and support. To ensure equitable service for all clients, the following fair-use limits apply:
- Up to ten (10) minor content or design updates per billing month.
- Up to ten (10) hours of maintenance or troubleshooting per month.
- Major redesigns or structural overhauls require a new SOW and separate billing.
WebEaze reserves the right to defer or re-scope excessive or repetitive requests that exceed these limits.
13. Suspension & Termination
WebEaze may suspend or terminate your account immediately for violations of these Terms, non-payment, chargebacks, fraudulent activity, or abusive behavior toward staff. In the event of termination for cause, all outstanding balances become due immediately, and any license to use our materials will automatically terminate.
14. Governing Law, Disputes & Arbitration
These Terms and any related disputes are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute that cannot be resolved through good faith negotiation shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). If arbitration is unavailable, disputes shall be resolved exclusively in the federal or state courts of Camden, Delaware, and you consent to personal jurisdiction therein.
Class Action Waiver: All claims must be brought individually. You waive any right to participate in a class, collective, or representative action against WebEaze.
15. Changes to Terms
WebEaze reserves the right to modify or update these Terms at any time. Any changes will take effect upon posting to this page and will be indicated by an updated “Last Updated” date. Continued use of the Service following such changes constitutes acceptance of the revised Terms.