This Refund Policy governs all payment and billing arrangements between WebEaze ("Company," "we," "us") and any individual or entity ("Client," "you") using WebEaze services. By subscribing to or purchasing WebEaze services, you acknowledge and agree to the terms set forth in this document.
Section 1
Scope of This Policy
This policy applies to all WebEaze subscription plans, one-time setup fees, add-on services, and any other fees charged in connection with WebEaze services. It is part of your agreement with WebEaze. In the event of a conflict between this policy and the Terms of Service, the Terms of Service shall control.
Section 2
Non-Refundable Payments
All payments made to WebEaze are final and non-refundable. This includes, but is not limited to:
- One-time website setup and onboarding fees
- Monthly subscription payments
- Annual subscription payments
- Add-on services charged from our Fee
Schedule
- Domain registration and renewal fees
- Any custom development or design work
Why payments are final: Upon payment, WebEaze immediately allocates resources, reserves time on our schedule, and begins work on your website/project. Due to the nature of digital services and the immediate commencement of work, refunds cannot be issued.
Section 3
Service Issues and Remedies
WebEaze is committed to delivering high-quality services. If you are dissatisfied with any aspect of our work, we encourage you to contact us promptly so we may address your concerns.
Our resolution process:
- Report the issue using the client portal, with a clear description of the issue and any supporting documentation like screenshots, URLs and timestamps.
- Resolution plan: We review your request and provide a plan and timeline for addressing the issue, within 1 business day.
- Implementation: Fixes, revisions, or corrections are implemented within the scope of your active plan.
Out-of-Scope Requests: If your request falls outside the scope of your current plan or requires work beyond standard maintenance, we will notify you in advance.
Section 4
Billing Errors
In the event of a billing error, you must notify WebEaze within fourteen (14) days of the charge date.
To report a billing error, you must provide:
- Date of the transaction
- Amount charged
- Last four digits of the payment method used
- Description of the suspected error
Upon verification of a legitimate billing error, WebEaze will issue a reversal or account credit to the original payment method.
Section 5
Cancellation
You may cancel your WebEaze subscription at any time. Please follow these steps to cancel your subscription. Please visit the Cancellation Policy for more information about cancellation, including what happens to your website, domain, and data after cancellation.
Section 6
Chargebacks and Disputes
WebEaze strongly discourages filing chargebacks or payment disputes for services that have been delivered or are in progress. Initiating a chargeback after receiving services constitutes a breach of this agreement and may be considered fraud.
In the event of a chargeback, WebEaze reserves the right to: (a) immediately suspend or terminate your services, (b) provide documentation of services rendered to the payment processor, (c) pursue recovery of disputed amounts plus any associated fees and costs, and (d) report fraudulent chargebacks to appropriate authorities.
We strongly encourage you to contact us to resolve any concerns before initiating a dispute with your payment provider.
Section 7
Exceptions and Consumer Rights
Nothing in this policy is intended to limit or waive any non-waivable consumer rights under applicable federal, state, or local law. If your jurisdiction mandates a cooling-off period, right of withdrawal, or other consumer protection that supersedes this policy, WebEaze will comply with such requirements.
To invoke any statutory rights, please send us a request at legal@webeaze.io.
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