This Refund Policy governs all payment and billing arrangements between WebEaze ("Company," "we," "us") and any individual or entity ("Client," "you") using WebEaze services. By subscribing to or purchasing WebEaze services, you acknowledge and agree to the terms set forth in this document.
Section 1
Scope of This Policy
This policy applies to all WebEaze subscription plans, one-time setup fees, add-on services, and any other fees charged in connection with WebEaze services. This policy constitutes part of your agreement with WebEaze and should be read in conjunction with our Terms of Service.
In the event of a conflict between this policy and the Terms of Service, the Terms of Service shall control.
Section 2
Non-Refundable Payments
All payments made to WebEaze are final and non-refundable. This includes, but is not limited to:
- One-time website setup and onboarding fees
- Monthly subscription payments
- Annual subscription payments
- Add-on services charged from our Fee Schedule
- Domain registration and renewal fees
- Any custom development or design work
Why payments are final: Upon payment, WebEaze immediately allocates resources, reserves time on our production schedule, and begins work on your project. Due to the nature of digital services and the immediate commencement of work, refunds cannot be issued for services rendered or time reserved.
Section 3
Service Issues and Remedies
WebEaze is committed to delivering high-quality services. If you are dissatisfied with any aspect of our work, we encourage you to contact us promptly so we may address your concerns.
Our resolution process:
-
Report the issue via our Website Request form or by email, including a clear description of the problem and any supporting documentation such as screenshots and URLs.
-
Confirmation: We will acknowledge your issue and confirm the scope of the problem within two business days.
-
Resolution plan: We will provide a clear timeline and action plan to remedy the issue.
-
Implementation: Fixes, revisions, or corrections will be delivered within the scope of your active subscription plan.
Out-of-Scope Requests: If your request falls outside the scope of your current plan or requires work beyond standard maintenance, we will notify you in advance and provide a quote for any additional costs before proceeding.
Section 4
Billing Errors
In the event of a billing error, you must notify WebEaze within fourteen (14) days of the charge date.
To report a billing error, please provide:
- Date of the transaction
- Amount charged
- Last four digits of the payment method used
- Description of the suspected error
Upon verification of a legitimate billing error, WebEaze will issue a reversal, account credit, or other appropriate remedy at our discretion.
Section 5
Cancellation
You may cancel your WebEaze subscription at any time through your Stripe billing portal. Upon cancellation:
- Your cancellation takes effect immediately.
- No further charges will be applied to your account.
- You will retain access to services through the end of your current billing period, if applicable.
- No refunds or credits will be issued for unused time or prepaid amounts.
Post-Cancellation: Website files and data will be retained for thirty (30) days following cancellation. After this period, data may be permanently deleted. See our
Cancellation Policy for complete details on what happens to your website, domain, and data.
Section 6
Chargebacks and Disputes
WebEaze strongly discourages filing chargebacks or payment disputes for services that have been delivered or are in progress. Initiating a chargeback after receiving services constitutes a breach of this agreement and may be considered fraud.
Important Notice: In the event of a chargeback, WebEaze reserves the right to: (a) immediately suspend or terminate your services, (b) provide documentation of services rendered to the payment processor, (c) pursue recovery of disputed amounts plus any associated fees and costs, and (d) report fraudulent chargebacks to appropriate authorities.
We strongly encourage you to contact us directly to resolve any concerns before initiating a dispute with your payment provider. We are committed to fair and reasonable resolutions.
Section 7
Exceptions and Consumer Rights
Nothing in this policy is intended to limit or waive any non-waivable consumer rights under applicable federal, state, or local law. If your jurisdiction mandates a cooling-off period, right of withdrawal, or other consumer protection that supersedes this policy, WebEaze will comply with such requirements.
To invoke any statutory rights, please contact us in writing within the applicable timeframe specified by your local law at our physical address: WebEaze Web Design, 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA.