All payments are final. If something isn't right, we're here to fix it.
This Refund Policy ("Policy") applies to all WebEaze subscription plans, one-time setup fees, add-on services, and any other fees charged in connection with WebEaze services ("Services"). This Policy constitutes part of your agreement with WebEaze and should be read in conjunction with our Terms of Service.
All payments made to WebEaze are final and non-refundable. This includes, but is not limited to:
Rationale: Upon payment, WebEaze immediately allocates resources, reserves time on our production schedule, and begins work on your project. Due to the nature of digital services and the immediate commencement of work, refunds cannot be issued for services rendered or time reserved.
WebEaze is committed to delivering high-quality services. If you are dissatisfied with any aspect of our services, we encourage you to contact us promptly so we may address your concerns.
Our resolution process:
Out-of-Scope Requests: If your request falls outside the scope of your current plan or requires work beyond standard maintenance, we will notify you in advance and provide a quote for any additional costs before proceeding.
In the event of a billing error, you must notify WebEaze within fourteen (14) days of the charge date.
To report a billing error, please provide:
Upon verification of a legitimate billing error, WebEaze will issue a reversal, account credit, or other appropriate remedy at our discretion.
You may cancel your WebEaze subscription at any time through your Stripe billing portal. Upon cancellation:
Post-Cancellation: Website files and data will be retained for thirty (30) days following cancellation. After this period, data may be permanently deleted. Domain and hosting services managed by WebEaze will be discontinued. See our cancellation policy for complete details.
WebEaze strongly discourages filing chargebacks or payment disputes for services that have been delivered or are in progress. Initiating a chargeback after receiving services constitutes a breach of this agreement and may be considered fraud.
Important Notice: In the event of a chargeback, WebEaze reserves the right to: (a) immediately suspend or terminate your services, (b) provide documentation of services rendered to the payment processor, (c) pursue recovery of disputed amounts plus any associated fees and costs, and (d) report fraudulent chargebacks to appropriate authorities.
We strongly encourage you to contact us directly to resolve any concerns before initiating a dispute with your payment provider. We are committed to fair and reasonable resolutions.
Nothing in this Policy is intended to limit or waive any non-waivable consumer rights under applicable federal, state, or local law. If your jurisdiction mandates a cooling-off period, right of withdrawal, or other consumer protection that supersedes this Policy, WebEaze will comply with such requirements.
To invoke any statutory rights, please contact us in writing within the applicable timeframe specified by your local law at our physical address: WebEaze Web Design, 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA.