Support Hours & Updates

Hours, holiday closures, and service announcements from WebEaze.

Support Hours

Email, Chat & Video

Mon – Fri 9:00am – 5:00pm ET
Sat – Sun Closed

Website Updates

Standard turnaround 24–48 hrs
Rush / same-day + $69 fee

Upcoming Closure

Holiday Schedule

2026
  • New Year's DayJan 1
  • Memorial DayMay 25
  • Independence DayJul 3
  • Labor DaySep 7
  • ThanksgivingNov 25–29
  • December HolidaysDec 24–Jan 3, 2027
2027
  • New Year's DayJan 1–3
  • Memorial DayMay 31
  • Independence DayJul 5
  • Labor DaySep 6
  • ThanksgivingNov 25–29
  • December HolidaysDec 24–Jan 2, 2028

Requests submitted during closures are handled when we reopen.

Recent Updates

Elite Plan Discontinued Mar 1, 2026

We've simplified our offerings to two plans, Essential and Growth. The Elite Plan has been discontinued. Existing Elite clients will continue receiving service without interruption. Learn more if you're an Elite plan client.

Introducing One-Time Web Projects Feb 18, 2026

We now offer One-Time Web Projects, with no monthly plan required. For new clients only, they can choose from Basic, Standard, or a Full one-time website build. Learn more.

AI Chatbot & Ad Management Add-Ons Feb 18, 2026

Two new add-ons are now available. AI Chatbot is a custom assistant trained on your business, available 24/7. Learn more. Ad Management is an add-on service where we create and manage Google and Facebook/Instagram ads for you. Learn more.

Changes to Email Communications Feb 4, 2026

We've stopped sending monthly newsletters. Important updates are now posted here and emailed as they happen, with reduced inbox clutter and keeping things relevant.

Updated Domain & Hosting Coverage Policy Jan 3, 2026

All new and renewing clients have domain and GitHub Pages hosting covered as part of their plan. This doesn't affect existing clients with active credits. Full details in the Help Center.

Client Tools