Complete Reference Guide

Plans, Features & Policies

Everything you need to know about WebEaze plans in one place. Compare features, understand pricing, and review the policies that keep everything clear and predictable.

At a Glance

Three plans designed for different stages of business growth, all built on the same reliable foundation.

Same Workflow, Every Plan

All plans use the same Website Request system. Updates, fixes, and changes are tracked and handled consistently regardless of your plan level.

Built for Long-Term Care

Every plan includes ongoing maintenance, SEO fundamentals, mobile optimization, hosting coordination, and DNS setup. Your site stays current.

Clear, Written Policies

Refunds, cancellations, file access, and fees all follow documented policies. No surprises, no guessing, no hidden terms.

Plan Comparison

See exactly what's included at each level. All plans are month-to-month with no long-term contracts.

Feature Essential $169/month Growth $249/month Elite Custom
Included Pages Up to 3 pages Up to 6 pages Unlimited (within scope)
Website Updates Unlimited via form Unlimited (any channel) Priority handling
Support Channels Email only Email, Chat, Phone, Video Priority on all channels
Phone Support -
Video Calls (Google Meet) -
SEO Optimization Standard setup Advanced tools + tracking Advanced + strategy calls
Google Business Profile -
Performance Reports - Bi-monthly Monthly + strategy review
Domain & Hosting Setup included Client pays hosting Setup + $50 credit Toward hosting costs Fully covered Within scope
Existing Site Support
Monthly Strategy Calls - -
Best For Small businesses
getting started
Growing businesses
adding services
Established brands
with active campaigns

Plan Details

A closer look at what's included in each plan and who it's designed for.

Essential

$169/month

Perfect for small businesses that need a simple, reliable website without the extras.

What's Included

  • Up to 3 website pages
  • Unlimited updates via request form
  • Email support
  • Standard SEO optimization
  • Mobile-responsive design
  • Hosting and DNS setup
  • Existing website migration

Not Included

  • Phone or video support
  • Google Business Profile setup
  • Performance reports
  • Strategy calls
  • Hosting costs (setup only)

Elite

Custom

White-glove service for established brands with complex needs and active marketing campaigns.

What's Included

  • Unlimited pages (within scope)
  • Priority handling on all requests
  • Priority support on all channels
  • Advanced SEO with strategy
  • Google Business Profile management
  • Monthly reports + strategy review
  • Monthly strategy calls
  • Hosting fully covered

Custom Scope

  • Pricing based on project scope
  • Contact us for a custom quote

Policies

Clear rules that apply across all plans. No fine print, no surprises.

Refund Policy

Payments are non-refundable once project setup begins. This includes the initial design work, configuration, and any time invested in understanding your business.

Refunds are not issued for:

  • Partial months of service
  • Canceled subscriptions (no prorated refunds)
  • Completed work, even if you change your mind
  • Requests that exceed the original agreed scope

Before you commit, we provide a free mockup so you can see exactly what you're getting. If the mockup doesn't work for you, there's no obligation to proceed.

Read full Refund Policy

Cancellation Policy

You can cancel your plan at any time. There are no cancellation fees or penalties. It's month-to-month, and we believe in earning your business every month.

When you cancel:

  • Hosting and maintenance stop immediately
  • No refunds for the current billing period
  • You'll receive a confirmation email right away
  • Your files can be requested within 30 days (if account is in good standing)

Good standing means your account has been active for at least 12 consecutive months with no outstanding balance. Accounts active for less than 12 months may incur a file export fee. See the Fee Schedule for details.

Support Policy

All plans include ongoing support for website maintenance, updates, and minor changes. Requests are submitted through the Website Request page and handled in order of priority.

Essential Email support only
Growth Email, Chat, Phone, Video
Elite Priority on all channels

Higher-tier plans receive faster response times when possible.

What's considered "out of scope":

  • Redesigning more than 30% of your website
  • Building complex automations or integrations
  • Custom development beyond standard CMS capabilities
  • Major structural changes to site architecture
  • Content creation or copywriting (unless added as paid service)

Out-of-scope requests are quoted separately before work begins.

Billing & Fees

Subscriptions are billed monthly through Stripe. Your card is charged on the same date each month, and you can manage your billing details through the Client Portal.

If a payment fails, we'll retry automatically. After approximately 7 days of failed payments, your account may be suspended until the balance is resolved. We'll always try to contact you first.

Additional fees such as file export fees or late payment fees, are outlined in the Fee Schedule.

View Fee Schedule

Domain & Hosting Policy

WebEaze handles DNS and hosting setup for all plans. Coverage varies by plan:

  • Essential: Setup included. Hosting costs paid by client; free if using our standard GitHub Pages setup.
  • Growth: Setup included plus a $50 credit toward hosting costs.
  • Elite: Hosting fully covered within the agreed scope.

For hosting and domain costs to be covered by WebEaze:

  • Website must be hosted via GitHub Pages (our standard setup)
  • Domain must be registered through Namecheap (our preferred registrar)
  • Domain must be a standard extension (.com, .net, .org). Premium or specialty domains may not be covered.

If you already have a domain elsewhere, we'll connect it to your new site at no extra charge. You remain responsible for renewing that domain with your existing registrar.

View Supported Providers

Available Add-Ons

Enhance your plan with these optional services. All add-ons are month-to-month with no long-term commitment.

AI Chatbot

$79/month

Custom AI assistant trained on your business. Answers visitor questions 24/7, captures leads, and matches your brand.

Learn More

Ad Management

$149/month

We create and manage Google and Facebook/Instagram ads for your business. Includes strategy, creative, and monthly reporting.

Learn More

Newsletter Management

$99/month

We design, write, and send email newsletters to your subscriber list. Keep your audience engaged with regular updates.

Learn More

Google Business Profile

$79/month

Complete Google Business Profile setup and ongoing management. Get found on Google Maps and local search.

Learn More

Add-on services are available to active WebEaze plan subscribers and one-time web project clients.

Add-On & Automation Policy

Add-ons (like extra pages, booking integrations, or custom features) are billed separately unless they're already included in your plan's scope.

Automation projects (email sequences, CRM integrations, custom workflows) require a separate Scope of Work document. Once automation work begins, it is non-refundable.

We'll always discuss pricing and scope before starting any add-on or automation work. No surprise charges.

Credits & Transfers

Platform Credits: If you recently paid for hosting elsewhere (within the past 2 months) and can provide receipts, we may issue a credit toward your WebEaze subscription.

Site Transfers: If you're transferring a site from another provider, any transfer fees charged by that provider are your responsibility unless we specifically agree to cover them in writing.

File Exports: When you cancel, you can request your website files within 30 days. If your account is in good standing (12+ months active), there's no fee. Otherwise, see the Fee Schedule.

Last updated: January 13, 2026. Policies may be updated periodically. Clients are notified of significant changes at least 30 days in advance.