WebEaze
How website files and domain management are handled after your plan is canceled.
When your transfer is free
Your transfer is free if one of these conditions is met: your plan has been active for at least 12 months, or you've paid the plan's full annual value ($1,990 for Essential, $2,990 for Growth), whichever comes first.
- Website files will be provided within 30 days of receiving your cancellation email.
- Domain management can be transferred if requested within 30 days.
When the $119 transfer fee applies
A $119 transfer fee applies if your plan is under 12 months old and you haven't yet paid its full annual value. The transfer fee must be paid within 2 working days of cancellation.
- Website files will be permanently deleted after 2 working days of cancellation.
- Domain management will be canceled after 2 working days of cancellation.
- The $119 site transfer fee must be paid within that window if you wish to receive your website files and transfer domain management.
Domains we registered for you
If WebEaze registered or pays for your domain, moving it into your name is a separate $119 Domain Retrieval fee, in addition to any transfer fee, as set out in our Cancellation Policy. If the fee isn't paid, the domain lapses at the end of its registration period. A domain you registered yourself stays yours and is simply disconnected from our services.
How to Request a Transfer
Transfer requests must be submitted within the stated timeframes from your client portal, or by replying to the cancellation email.
Deadlines apply from the time the cancellation email is sent to you, and actions take effect during working hours. Working days don't include weekends or our holiday closures.
We can't make any extensions or exceptions. We're not responsible for anything that gets lost/changed/damaged when contents are transferred from us to you.
Thank you
We appreciate the opportunity to have worked with you and wish you the best of luck in your future endeavors.