This policy applies to all WebEaze subscription plans, including monthly and annual billing arrangements. It supplements the WebEaze Terms of Service and governs specifically what occurs when a subscription is terminated by either party.
In the event of a conflict between this policy and the Terms of Service, the Terms of Service shall control.
Clients may cancel their subscription at any time. No advance notice or written request is required.
Log in to the Stripe billing portal at billing.stripe.com and cancel the active subscription. Cancellation takes effect immediately upon confirmation in the portal.
If you are unable to cancel via the billing portal, contact WebEaze support at support@webeaze.io with a written cancellation request. We will process the request within two business days and confirm via email.
The following table describes what occurs at each stage after cancellation is confirmed.
| Timeframe | What Occurs |
|---|---|
| Immediately | The subscription ends. WebEaze ceases processing update and support requests. The website may be taken offline at our discretion. |
| Up to 30 days | For active subscription plan clients, website files are typically retained on our servers during this period to allow for reactivation. This retention is not guaranteed and does not apply to all account types. |
| After 30 days | Website files may be permanently deleted from WebEaze servers. The Company is not responsible for any loss of data or content following this period. |
Ownership rights vary depending on the nature of the content or asset in question.
All content provided by the Client, including text, images, logos, and brand materials, remains the sole property of the Client at all times.
The website design, custom code, layouts, and templates developed by WebEaze remain the intellectual property of WebEaze unless a formal transfer is completed.
The following table outlines the treatment of domain names and account data upon cancellation.
| Item | Policy |
|---|---|
| Client-registered domain | If the Client registered and controls the domain independently, it remains the Client's property. WebEaze will disconnect it from our servers upon cancellation. |
| Domain registered by WebEaze | If WebEaze registered or paid for the domain on the Client's behalf, a Domain Retrieval fee of $99 applies to transfer ownership to the Client. Without payment, the domain may be allowed to lapse at the end of its registration period. |
| Client portal access | Portal access is deactivated upon cancellation. Clients are advised to download all invoices and account records prior to canceling. |
| Communication records | WebEaze retains communication and transaction records in accordance with our Privacy Policy. Deletion requests may be submitted to legal@webeaze.io. |
Clients who wish to resume service after cancellation may do so subject to the conditions below.
The website may be reactivated with minimal setup. A reactivation fee of $199 applies, and a new subscription begins on the date of reactivation.
Files may have been deleted. Reactivation is treated as a new project and the standard setup fee of $199 applies. Prior design work may no longer be available.
Clients on an annual billing plan are subject to the following conditions upon cancellation.
Cancellation of a subscription stops future billing. It does not, by itself, entitle the Client to a refund for the current or any prior billing period.
Canceling a subscription does not trigger an automatic refund for the current billing period or any amounts previously charged.
Refund exceptions may be considered under limited circumstances. Refer to the Refund Policy for the full criteria and process.
Reach out directly. We may have options that work better for your situation.