Yes, account transfers are possible in cases of business sales or ownership changes. However, a transfer isn't automatic and must be requested directly through us before it can take effect.

What a transfer involves

  • The new owner must provide their name, business name, and billing email
  • All outstanding balances on the account must be cleared before the transfer is processed
  • The new owner takes on the account as-is, including the current plan, billing cycle, and any policies that apply
  • The billing date change allowance follows the account, not the original owner. If it was already used, the new owner doesn't get a fresh one.

What doesn't transfer

  • Refund eligibility isn't extended to the new owner
  • Any referral program credits or pending payouts tied to the original account don't carry over

How to request a transfer

Submit a request with the request type "Account & Billing" and include the new owner's contact details. We'll confirm the steps from there. Don't cancel the plan before reaching out, as cancellation removes access and may result in file deletion.

Submit a Request