Account transfers are possible in cases of business sales or ownership changes.

What a transfer involves

Account transfers aren't automatic and must be approved before it can take effect.

  • The new owner must provide their name, business name, and billing email
  • All outstanding balances on the account must be cleared before the transfer is processed
  • The new owner takes on the account as-is, including the current plan, billing cycle, and any policies that apply
  • The billing date change allowance follows the account, not the original owner. If it was already used, the new owner doesn't get a fresh one.

What doesn't transfer

  • Refund eligibility isn't extended to the new owner
  • Any referral program credits or pending payouts tied to the original account don't carry over
  • Any free trial periods or promotional discounts that were applied to the original account don't carry over

How to request a transfer

Submit a request and include the new owner's contact details. Don't cancel the plan before reaching out, as cancellation removes access and may result in file deletion.