If your contact form submissions are landing in your spam or junk folder instead of your inbox, there are a few common causes and fixes.

Why it happens

  • The "from" address looks automated: Form submissions are sent from a generic address (like noreply@webeaze.io or similar), and spam filters sometimes flag these.
  • No SPF or DKIM record: Missing email authentication records tell spam filters they can't verify the sender, which increases the chance of filtering.
  • Your spam filter is aggressive: Some email providers (especially Google Workspace or corporate inboxes) apply strict filtering rules.

Quick fixes you can try right now

  • Check your spam/junk folder and mark any form emails as "Not Spam." This trains your email provider to trust the sender.
  • Add the sending address to your contacts or safe senders list.
  • Create a filter rule in Gmail or Outlook to automatically move these emails to your inbox.

We can help

If the problem persists, submit a request and we'll review your form configuration, check the sending domain settings, and recommend a fix. In some cases, we can update the form to send from a domain-verified address to improve deliverability.

Report the Issue