If you have stopped receiving emails from your contact form, there are a few common causes. Work through the steps below before submitting a report.

1. Check your spam or junk folder

This is the most common reason. Form submissions from websites are often filtered by email providers, especially if your inbox is new or if you recently changed email settings. Check your spam, junk, and promotions folders. If you find form emails there, mark them as "Not Spam" to train your email provider going forward.

2. Confirm someone actually submitted the form

Test it yourself. Open your website in an incognito window, fill out the contact form with a test message, and submit it. Wait a few minutes and check your inbox and spam folder. If the test email arrives, the form is working correctly and the issue may be with a specific sender's email provider.

3. Check if the confirmation page appeared

After submitting the form, a confirmation message or page should appear. If the form just refreshes or shows an error, the submission likely did not go through. Note what happens and include it in your report.

When to submit a report

If you have gone through the steps above and the form is still not sending, submit a request and include:

  • What happens after you click Submit on the form
  • Whether the test email arrived in spam or not at all
  • The email address the form is supposed to send to
  • Approximately when you noticed the issue
Note: If your email address recently changed or you switched providers, the form may need to be updated to send to the new address. Include this in your request if applicable.
Report the Issue