Disputes and chargebacks can be stressful for both you and us.

Get in touch if you think there's a billing error and we will investigate within the same working day.

What a dispute does to your account

Your services will be suspended while the dispute is under review. That means:

  • All active services pause, including your website and any add-ons
  • Work on any open requests stops until the dispute is resolved
  • Reactivation requires resolution of the dispute and may involve a reactivation fee

How disputes are handled

We respond to the card issuer with documentation showing the services rendered and the agreed terms (it is agreed to when you make your first payment with WebEaze, and is accessible here). The bank then makes a final decision, which can take several weeks.

Billing errors

We take billing accuracy seriously. If we made a mistake, contact us.

Heads up: Chargebacks cost small businesses in fees and time regardless of the outcome. If something's not right, a quick email to us is always the better first step.