If you believe there's an error on your bill, please contact us before filing a dispute with your bank or card issuer. Most billing questions can be resolved quickly, and reaching out directly is the fastest path to a fix.

What a dispute does to your account

Filing a chargeback or payment dispute through your bank suspends your WebEaze account immediately while the dispute is under review. That means:

  • All active services pause, including your website and any add-ons
  • Work on any open requests stops until the dispute is resolved
  • Reactivation requires resolution of the dispute and may involve a reactivation fee

How disputes are handled

When a dispute is filed, we respond to the card issuer with documentation showing the services rendered and the agreed terms. If we've completed work under your plan, we'll provide that record. The bank then makes a final decision, which can take several weeks.

If there's a legitimate billing error

We take billing accuracy seriously. If we made a mistake, contact us and we'll sort it out the same day. You don't need to go through your bank to fix a billing error with us.

Heads up: Chargebacks cost small businesses in fees and time regardless of the outcome. If something's not right, a quick email to us is always the better first step.
Contact Us About a Billing Issue Refund Policy