Once Google Analytics is set up on your site, you can log in at analytics.google.com with your Google account. Here are the four numbers most small business owners should focus on, and what they mean.
1. Users (or Active Users)
This is how many individual people visited your site in a given period. More users generally means more visibility. You'll find this on the Home screen and in Reports > Acquisition > Overview.
2. Traffic sources
This tells you where your visitors came from. Go to Reports > Acquisition > Traffic Acquisition. The main sources are:
- Organic Search: People who found you through Google by searching
- Direct: People who typed your URL directly or came from a saved bookmark
- Referral: People who clicked a link to your site from another website
- Social: Traffic from Facebook, Instagram, and other social platforms
If most of your traffic is Direct, it usually means your marketing is working but your Google rankings need work. If Organic Search is growing over time, your SEO is improving.
3. Top pages
Go to Reports > Engagement > Pages and Screens. This shows which pages get the most views. If your Services page barely gets visits but your Home page gets all the traffic, that suggests people are landing but not exploring. This is a signal to improve internal links or your navigation.
4. Average engagement time
GA4 shows average engagement time per session (replacing the old "bounce rate"). A number above 1 minute typically means visitors are reading and engaging. Under 20 seconds on key pages can indicate the content isn't matching what visitors expected.
What to do with the data
You don't need to check analytics daily. A monthly look is enough for most businesses. If you see something worth acting on, such as a page getting lots of traffic but few calls, submit a request and describe what you're seeing. We can suggest improvements or make changes as part of your plan.
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