Some features we build or connect to your website rely on third-party platforms that charge their own subscription fees.

These are separate from your plan and are billed by the platform itself, not by us.

Types of third-party subscriptions:

  • Social media feed widgets
  • Email marketing platforms
  • Booking tools
  • Form builders
  • CRM tools
  • Ecommerce platforms
  • Certain widget providers

How billing works

We try to avoid using third-party subscriptions when possible. If it's needed, there are 2 options:

1. We invoice you

We'll sign up/manage the subscription on your behalf. You'll be invoiced for the cost. In simple terms, you pay us, and we handle the subscription. This is the simplest route if you don't want to manage another account.

Please keep in mind:

  • Invoices are emailed to you, or available in client portal
  • Prices aren't locked. If the provider raises their rates, your invoice will adjust accordingly. You'll be notified if this happens
  • If you cancel your plan with us, we cancel the subscription(s) for the third-party tool(s)

2. You sign up and pay directly

You create your own account and manage payments directly. We'll connect the tool to your website, but you are fully responsible for the account.

  • You have full control over the account
  • All payment-related matters are between you and the provider
  • Any account changes/queries are handled by you
Heads up: If a third-party subscription lapses because of a missed payment on your end, the connected feature on your website may stop working. We can't restore it until the subscription is active again.

WHat to expect when dealing with third parties

Third parties can be tricky, but we'll do our best to help you navigate it. You'll also be communicated clearly about what to expect with a specific third-party service before any changes/modifications occur.

If you have any questions or concerns about a third-party subscription, submit a request.