Thank you for being the best part of WebEaze. We hope the thought of canceling your website management plan never crosses your mind. But if it does, this policy is here to explain how cancellation works, what happens to your website and data, and what your options are.
This policy applies to all WebEaze subscription plans, including monthly and annual billing arrangements. It supplements the WebEaze Terms of Service and governs specifically what occurs when a subscription is terminated by either party.
In the event of a conflict between this policy and the Terms of Service, the Terms of Service shall control.
Clients may cancel their subscription at any time with no cancellation penalties. Clients are not required to notify us in advance, however, it may be helpful to avoid accidental charges for services not used.
Log in to the Stripe billing portal at billing.stripe.com and cancel the active subscription. If you are unsure of how to cancel, follow the steps outlined in our Help Center. Cancellation takes effect immediately upon confirmation in the portal and email.
If you are unable to cancel via the billing portal, please contact WebEaze at support@webeaze.io with a written cancellation request. All cancellation requests are processed during business hours. Requests submitted outside of business hours will be processed during the next business day. If your billing falls outside business hours and you have been charged for another billing cycle, we will not be able to provide any refunds.
The following table describes what occurs at each stage after cancellation is confirmed.
Cancellations due to non-payment do not occur immediately and follow the Grace Period (GP) outlined in Section 4 of this policy. Following the GP, a subscription will be cancelled that next business day.
In the event of a failed payment, WebEaze may offer a Grace Period (GP) during which the Client can resume their subscription without it being cancelled. The GP is available for seven (7) days following the first failed payment. In that timeframe, our payment provider will notify the Client of the failed payment and provide instructions for updating their payment information.
If the Client updates their payment information and successfully completes the transaction within the GP, the subscription will continue uninterrupted. If payment is not successfully processed by the end of the GP, the subscription will be cancelled in accordance with Section 3 of this policy.
For more information about failed payments and GP, please visit this Help page.
Ownership rights vary depending on the nature of the content or asset in question.
All content provided by the Client, including text, images, logos, and brand materials, remains the sole property of the Client at all times.
The website design, custom code, layouts, and templates developed by WebEaze remain the intellectual property of WebEaze unless a formal transfer is completed.
The following table outlines the treatment of domain names and account data upon cancellation.
Clients who wish to resume service after cancellation may do so subject to the conditions below.
The website may be reactivated with minimal setup as files are retained during this period. A reactivation fee of $199 applies, and a new subscription begins on the date of reactivation.
Files are deleted on the thirty-first (31st) calendar day and cannot be recovered. Reactivation is treated as a new project and the standard setup fee of $199 applies. Prior design work will not be available.
Clients on an annual billing plan are subject to the following conditions upon cancellation.
Cancellation of a subscription stops future billing. It does not, by itself, entitle the Client to a refund for the current or any prior billing period.
Subscriptions that are cancelled for any reason do not trigger an automatic refund for the current billing period or any amounts previously charged.
You may be entitled to a Refund Exception under certain circumstances. Please visit the Refund Policy for more information about the Refund Policy and Exceptions.
We don't want you to leave unsatisfied. If there's anything we can do to help, reach out to us. A famous saying goes, "closed mouths don't get fed."