Skip to main content

Questions, answered.

Answers to questions about our services, pricing, timelines, and more.

General

What is WebEaze?
We design, build, and manage websites for small businesses. Unlike traditional agencies that charge thousands upfront and disappear after launch, we stay with you. Starting at $199/month, you get a professionally designed website plus ongoing updates, hosting, and more. We're your dedicated web team on retainer.
What if I already have a website?
We can help. We'll take over management of your current website, make improvements or conduct a design overhaul. We'll discuss this on your free call.
Do I need to know anything about websites or tech stuff?
No, that's the whole point. You tell us about your business, what you offer, and who your customers are. We handle everything else: design, development, hosting, updates, security, and social presence.
What kind of businesses do you work with?
Local service businesses like landscapers, HVAC companies, plumbers, electricians, carpet cleaners, tutors, coaches, bakeries, coffee shops, boutiques, and similar small businesses. If you serve customers in your local area and need a professional online presence, we can help.

Pricing and plans

Why am I paying every month?
Traditional agencies charge $3,000 to $10,000 upfront, then bill hourly for any changes. You're stuck with a site that gets outdated, and updates cost extra every time. Our model is different: one predictable monthly price covers everything. Your website stays current, you get unlimited updates, and there's no surprise bills.
What's included in my service?
We offer two plans, Essential and Growth. Both include unlimited updates, hosting, domain and SEO management. Check the Pricing page for a full comparison.
What does "unlimited updates" mean?
It means exactly that. Need to update your hours? Done. Add a new service? Done. Change your pricing? Done. Upload new project photos? Done. Add a seasonal promotion? Done. There's no limit on how many changes you can request.Read the guide: Turnaround times & common requests
Is there a contract or commitment?
No long-term contracts as it's month-to-month. Cancel any time if it's not the right fit. We believe in earning your business every month, not locking you in.Read the guide: Cancel your plan
Do you offer refunds?
No, as we invest significant time upfront designing your site. We share a website preview with you before you pay, so you can see what you're getting. There's no obligation to continue if things don't work out. Check out the Refund Policy.

Timeline and process

How long does this take?
Websites are typically live within 5 to 14 days from your first call. We make it simple to submit your information, and we handle the rest.
What do I need to provide?
The basics: your business name, what you do, the areas you serve, and how customers can contact you. Photos of your work are helpful. We make it easy to submit this information to us.
What if I need my website urgently?
Let us know on your free call. If you have a deadline, like a grand opening, seasonal rush, or marketing campaign, we can often prioritize your website. Just be prepared to share information as soon as possible.

Support and updates

How can I make changes to my website?
We make it easy using your Client Portal. You can also view your site report, send us notes, and more from there. In addition, you can call, video chat, or live chat with us.Read the guide: How to request updates
What if something breaks on my website?
We'll handle it in no time. We also perform quality assurance checks on every change or website we complete. If something goes wrong, we'll get it done, with no extra cost.
Will I have a dedicated person to work with?
Yes. Unlike big agencies where you get passed around, you'll work with the same people who know your business, your preferences, and your history. We keep detailed notes so you never have to repeat yourself.
When are you open?
We are online Monday-Friday, 9:00am-5:00pm Eastern. Urgent issues (like website down, security breaches), we have 24/7 monitoring and respond even during off-hours.Read the guide: Response times explained

SEO and marketing

Will my website show up on Google?
Yes. We set your website up with SEO best practices: proper page titles, meta descriptions, fast loading speeds, mobile optimization, and clean code that Google can read. We also help you set up or optimize your Google Business Profile, which is crucial for local searches. When someone searches "landscaper near me" or "carpet cleaning [your city]," your site will have the foundation to appear. Actual rankings depend on competition, reviews, and content, but we give you the technical setup to compete.
How long until I start getting leads from my website?
It varies. Some clients get their first inquiry within days of launching, especially if they already have a customer base or active Google Business Profile. For brand new businesses or competitive markets, building search visibility takes longer. We focus on making your site convert visitors into leads: clear calls to action, easy contact forms, and click-to-call buttons. The leads come from both organic search and people you send directly to your site.
Do you do advanced SEO or marketing?
Our standard plan includes basic SEO. For businesses wanting more aggressive growth (content marketing, local link building, paid ads management), we can discuss additional services. Many clients find the basics are enough to grow steadily.

Technical details

What about my URL?
If you already have a domain (like yourbusiness.com), we'll connect your new site to it. If you need a new domain, we'll help you choose and register one.Read the guide: Domain & hosting coverage
Do I own my website?
You own your domain, and your content. Cancel at any time and keep your domain and content (exclusions apply).Read the guide: What you own when you cancel
Is my website secure?
Yes. Every site includes SSL encryption (the padlock in the browser), which is also required for Google rankings. We host on secure, professionally managed servers with regular backups. We handle all security updates and monitoring. If there's ever an issue, we fix it.
Can you add forms, booking, or payment features?
Yes. We can add:
  • Contact forms that email you when someone fills them out
  • Quote request forms for service businesses
  • Online booking for appointments or classes
  • Payment processing if you sell products or take deposits
  • Newsletter signup forms that connect to Mailchimp, Constant Contact, or similar
  • Custom forms for surveys, applications, or any other purpose
Simple forms are included. For booking or payments, we'll recommend the best tool for your needs.
I already have a website from Wix. Can you work with it?
Yes. We work with Wix alongside WordPress, Squarespace, Shopify, GoDaddy, and other custom-built sites. It's either managed as-is, improve it, or migrate you to a new setup if that suits you best. Check our supported platforms for more information.

Why WebEaze

Why choose WebEaze over someone else?
Local designers and agencies typically charge $3,000 to $15,000 upfront to build your site, and that's it. You're then on your own for updates, hosting, security, and failures. We simplify the experience by charging once per month for a comprehensive web presence.
How does WebEaze compare to DIY platforms?
Wix, Squarespace, and GoDaddy are DIY tools: you design, build and manage things yourself. It's fine if that's your forte. For most small business owners, it means a half-finished site that never quite looks professional and never gets updated. WebEaze is a fully managed service. We do all of it: design, build, host, update, and grow, so you can focus on your business.
What makes WebEaze stand out from other web design services?
We simplify the entire web experience for small business owners. This means no contracts, free previews before you pay, quick launch times, and a focus on local search visibility for growth. Learn more about us.
Where do you operate?
We are registered in Camden-Wyoming, DE and now work out of Miami, FL. All of our work is remote, so we can build and manage a website for a small business anywhere in the US. Most of our clients are in Miami and across the Mid-Atlantic, including Delaware, Maryland, Virginia, Pennsylvania, and New Jersey.
Will my business show up when someone asks AI?
Yes. AI tools like ChatGPT, Perplexity, Google AI Overviews, and Claude increasingly answer questions by reading structured website content, which we're trained to optimize.

Ready to change your business?

Book a free call and we'll design a preview of your new website within 48 hours. No cost, no contract, no pressure.