Once you submit a request through your portal, you can track it in real time. You'll also get email updates along the way.

Track the status in your portal

Your request will show one of these statuses, updated as we work on it.

  • Received means we have your request.
  • In progress means we're actively working on it.
  • Needs info means we need a bit more detail from you. You'll see a message from us in the portal with space to reply.
  • Completed means the change is live on your site. You'll also see a summary of exactly what was changed.

Email updates

An email is sent when we received your request, and another once it's complete. If you don't see the first one within a few minutes, check your spam folder.

Turnaround times

Most standard updates are completed within 1 to 3 business days. Growth plan clients receive priority turnaround. See our turnaround estimates for specifics by request type.