Yes. If something is time-sensitive, you can flag your request as urgent and we'll move it to the top of the queue.

What counts as urgent

Use the urgent flag for things with real deadlines or active impact on your business:

  • Something broken on your live site that's affecting visitors or sales
  • A time-sensitive event, promotion, or announcement going out soon
  • A client pitch, proposal, or meeting where your site needs to be updated before it
  • A press feature or social post that links to something that needs to be ready

Please don't mark every request as urgent. Routine updates — even if they feel important to you — are handled in order and typically turned around within one business day anyway.

How to flag a request as urgent

In the Request Details field of your request, start with URGENT: followed by the deadline or reason. For example: "URGENT: Need the new pricing section live before our newsletter goes out Friday at 10am."

Response time for urgent requests

Urgent requests submitted during business hours (Monday through Friday, 9am to 5pm ET) are typically addressed the same day. Requests flagged after hours are prioritized for first thing when we open.

Growth Plan priority

Growth Plan members get priority handling on all requests, so urgent flags from Growth clients are addressed first within the same-day queue.

Submit an Urgent Request Response Times