If something's time-sensitive, the portal will flag it for priority handling. This means we'll address it the same day even if it's after working hours.

Routine updates - even if they feel important to you are handled in the order they're received. Most if not all routine updates are complete within one working day.

Growth Plan priority

If you're on our Growth plan, you get priority handling on all requests. It's a benefit of being a Growth plan client.

Submit Request Response Times