Time-sensitive requests are handled immediately and resolved the same day, even if it's after working hours.

Routine updates, even if they feel important to you, are handled in the order they're received. Most, if not all routine updates are complete within two working days.

Growth Plan priority

If you're on the Growth plan, you get priority handling on all requests.

Rush requests

Requests/changes that are time-sensitive are handled as rush requests. Submit an Add-on request through your portal. There's a one-time fee for rush requests.