Check your site's status under Menu > Your site report. A live indicator shows there, with a red banner if your site is down.

Site is up status in the WebEaze Client Portal The portal showing a site-down status banner

If your site's down, we're notified immediately and fix it.

It says my website is up but I can't load it

Sometimes the issue is local to your device or network.

  • Try a different device. Open your site on an iPhone, Android phone, or a second computer using mobile data (not Wi-Fi)
  • Try a different browser. Chrome (Windows, Mac, Android), Safari (iPhone, Mac), Firefox, or Edge
  • Try incognito mode. It rules out browser cache or extensions causing the problem
  • Check a down-detector tool. Check downforeveryoneorjustme.com and enter your site URL to see if the issue is widespread