We're notified if there's an error on your website. Your portal will also display this banner:

Error banner in client portal

Common error messages

404 Not Found
The page doesn't exist or was moved
Check the URL for typos. If correct, the page may have been deleted or renamed.
500 Internal Server Error
Something went wrong on the server
Usually temporary. Wait a few minutes and refresh. If it persists, contact us.
503 Service Unavailable
Server is temporarily overloaded or under maintenance
Wait a few minutes and try again. We may be performing updates.
"Connection Not Private"
SSL certificate issue
Contact us for assistance.
Blank White Page
Code error or plugin conflict
Try refreshing the page.

Before contacting us, try these steps

  1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  2. Clear your cache: Clear browser cookies and cached files
  3. Try incognito mode: Open the site in a private/incognito window
  4. Try another device: Check if the error appears on your phone or another computer
  5. Check your internet: Make sure you're connected and other sites work

Still not fixed?

Submit a request with a screenshot of the error and we'll investigate.