Uptime monitoring is included in your service and is displayed when you log into your Client Portal.

Uptime monitoring in the WebEaze Client Portal

If your site's down, it will show a red banner and we're immediately notified.

Check if it's really down

Sometimes the issue is local to your device or network.

  • Try a different device. Open your site on an iPhone, Android phone, or a second computer using mobile data (not Wi-Fi)
  • Try a different browser. Chrome (Windows, Mac, Android), Safari (iPhone, Mac), Firefox, or Edge
  • Try incognito mode. It rules out browser cache or extensions causing the problem
  • Check a down-detector tool. Check downforeveryoneorjustme.com and enter your site URL to see if the issue is widespread

Submit an urgent request

Usually you won't need to submit a request as we're notified when your site is down, and it's checked every 5 minutes.

If the issue is not resolved within a few hours, submit an urgent request through the Client Portal.