Here is exactly what happens after you pay, step by step. You can follow along the whole way in your client portal.

1. Confirmation and portal access

After checkout, you get a payment confirmation from Stripe. Use a valid email address at checkout, because that is how we reach you with next steps.

Once you pay your invoice, you receive an invitation to your client portal. Follow the steps to create a password and log in. In your portal, you will see your onboarding steps update as the work on your website progresses, and you can submit a request any time if something is not right or you need further assistance.

2. We get to work

Website completion timelines vary by tier:

  • Basic: typically completed within 3 to 5 days.
  • Standard: typically completed within 5 to 7 days.
  • Full Build: first draft usually ready within 5 to 14 working days.

Complex projects or delayed responses on your end may extend the timeline. Once your website is complete, you are notified via email and the status updates in your portal.

3. You review and approve

We send you a preview for review. You can request up to 3 minor revisions within 14 calendar days of delivery, as long as they fall within the original project scope. After 14 days, included revisions expire and any changes past that date are invoiced at the standard rate of $50.75/hour.

Please note: 14 calendar days start from the date you are notified that the project is completed, not the date you purchased it.

What counts as a minor revision:

  • Small text changes (wording, phone numbers, hours, addresses)
  • Swapping an image or logo
  • Adjusting a color, font size, or spacing
  • Fixing a typo or broken link

What isn't included in a minor revision:

  • Adding a new section, page, or feature not in the original scope
  • Redesigning a layout or changing the overall structure
  • Adding functionality (forms, galleries, booking systems, etc.) not originally requested
  • Further creative improvements or enhancements beyond what was delivered
If you'd like to expand beyond the original scope, an additional package purchase is required. Contact us.

4. We deliver or launch

For Basic and Standard projects (edits to an existing site), we apply changes directly and notify you once complete.

For Full Builds, we handle domain setup, QA testing, and launch. You will receive all files and credentials upon delivery. After handoff, we no longer retain access to your site unless you subscribe to a plan.

Tip: If you'd like us to continue maintaining your site after delivery, subscribe within 14 days to have the setup fee and first month waived. Learn more.