Terms of Service & Privacy Policy

Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR SERVICES.

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("Client," "you," "your") and WebEaze Web Design, a Delaware sole proprietorship with its principal place of business at 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA ("WebEaze," "Company," "we," "our," or "us"). These Terms govern your access to and use of the website located at webeaze.io (the "Site") and all website design, development, hosting, maintenance, and related services provided by WebEaze (collectively, the "Services").

By purchasing, subscribing to, accessing, or otherwise using any of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with our Refund Policy, Fee Schedule, and any signed Scope of Work ("SOW"), proposal, or written agreement. These documents are incorporated herein by reference and collectively constitute the entire agreement between the parties. In the event of any conflict between a signed SOW and these Terms, the SOW shall control solely with respect to the specific conflicting provisions; all other provisions of these Terms shall remain in full force and effect.

0. Definitions and Interpretation

0.1 Defined Terms. Capitalized terms used throughout this Agreement shall have the meanings ascribed to them below, unless the context clearly requires otherwise:

• "Agreement" means these Terms of Service, together with the Privacy Policy, Refund Policy, Fee Schedule, and any signed Scope of Work, as each may be amended from time to time, all of which are incorporated herein by reference and collectively constitute the entire agreement between the parties.
• "Client," "you," or "your" means the individual, sole proprietor, corporation, partnership, limited liability company, or other legal entity that accepts or is bound by these Terms by accessing, purchasing, or using the Services.
• "Client Credentials" means any login credentials, API keys, access tokens, passwords, or similar authentication information for third-party platforms that Client provides to WebEaze solely for the purpose of facilitating performance of the Services.
• "Client Materials" means all content, text, data, graphics, images, logos, trademarks, audio, video, and other materials or assets that Client provides, uploads, or otherwise makes available to WebEaze in connection with the Services.
• "Confidential Information" has the meaning ascribed in Section 17.1.
• "Deliverable" means the production-ready website or other specified output that WebEaze agrees to produce for Client pursuant to a subscription plan or signed Scope of Work, as further described in Section 2.3.
• "Effective Date" means the date on which Client first accepts these Terms or first accesses or uses the Services, whichever is earlier.
• "Fee Schedule" means the schedule of one-time, add-on, and ancillary service fees published by WebEaze at fee-schedule.html, as amended by WebEaze from time to time.
• "Force Majeure Event" has the meaning ascribed in Section 16.1.
• "Scope of Work" or "SOW" means any signed, written agreement, proposal, or project specification mutually agreed upon by the parties that describes the specific scope, deliverables, timeline, and fees applicable to a particular engagement.
• "Services" means the website design, development, hosting, maintenance, support, and related professional services provided by WebEaze to Client under this Agreement, as further described in Section 2.
• "Site" means the WebEaze website located at webeaze.io and all associated subdomains.
• "Third-Party Services" means external platforms, applications, programming interfaces, software, or services not owned or operated by WebEaze that are used, integrated, or depended upon in connection with the delivery of the Services.
• "WebEaze," "Company," "we," "our," or "us" means WebEaze Web Design, a sole proprietorship organized under the laws of the State of Delaware, with its principal place of business at 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA.
• "WebEaze IP" has the meaning ascribed in Section 8.1.

0.2 Rules of Interpretation. In this Agreement: (a) article and section headings are included for convenience only and shall not affect the construction or interpretation of any provision; (b) the word "including" means "including without limitation" and shall not be construed to limit any general statement preceding it; (c) any reference to a "Section" is a reference to a section of this Agreement unless otherwise specified; (d) words in the singular include the plural and vice versa; (e) a reference to a party includes that party's permitted successors and assigns; and (f) any reference to a statute, regulation, or legal standard includes all amendments thereto and successor provisions in effect from time to time.

1. Acceptance of Terms

1.1 Eligibility. By accessing or using the Services, you represent and warrant that: (a) you are at least eighteen (18) years of age, or if you are between sixteen (16) and eighteen (18) years of age, you have obtained verifiable parental or legal guardian consent; (b) you have the legal capacity and authority to enter into a binding contractual agreement; (c) you are not barred from receiving services under the laws of the United States or any other applicable jurisdiction; and (d) if you are entering into this Agreement on behalf of a business entity, you have the authority to bind such entity to these Terms.

1.2 Acceptance. Your use of the Services constitutes your unconditional acceptance of these Terms. If you do not agree to all provisions of these Terms, you must immediately cease all use of and access to the Services. Continued use of the Services following the posting of any modifications to these Terms shall constitute your acceptance of such modifications.

1.3 Electronic Agreement. You consent to receive this Agreement and all related documents in electronic form. Your electronic acceptance of these Terms shall have the same legal effect as a handwritten signature.

2. Scope of Services

2.1 Description of Services. WebEaze provides subscription-based website design, development, hosting, and maintenance services as described on the Site and in the applicable subscription plan documentation (collectively, the "Services"). The specific Services provided to you shall be determined by your selected subscription tier (Essential, Growth, or Elite) and any additional services purchased pursuant to our Fee Schedule. All Services are delivered exclusively through WebEaze's proprietary systems, tools, templates, methodologies, and workflows unless otherwise expressly agreed to in a signed writing.

2.2 Included Services. Subject to the terms and limitations of your subscription tier, Services may include:

• Initial website design, development, layout configuration, and deployment
• Mobile-responsive design implementation and basic performance optimization
• Search engine optimization (SEO) fundamentals including meta tags, structured data, and sitemap generation
• Domain Name System (DNS) configuration and domain management assistance
• Web hosting setup, configuration, and coordination with approved hosting providers
• Ongoing website maintenance, security updates, software patches, and bug remediation
• Content updates, design refinements, and stylistic modifications within plan parameters
• Technical consultation and guidance on website best practices
• Support and maintenance requests subject to the Fair Use Policy set forth in Section 12

2.3 Deliverables and Acceptance. For new website development projects, WebEaze shall deliver a functional, production-ready website ("Deliverable") meeting the following minimum specifications:

• Proper rendering and functionality across modern desktop and mobile web browsers
• Implementation of all pages and features specified during the onboarding process
• Functional core features including, as applicable, contact forms, navigation, and third-party integrations
• Substantial conformity with the approved design mockup or wireframe
• Freedom from material defects or errors at the time of initial delivery

Client shall have seven (7) calendar days from delivery to inspect the Deliverable and provide written notice of any material non-conformity with the agreed specifications. Failure to provide such notice within this period shall constitute acceptance of the Deliverable. Minor variations from mockups or specifications that do not materially affect functionality shall not constitute grounds for rejection.

2.4 Timeline and Client Dependencies. Estimated project timelines are contingent upon Client's timely provision of all required materials, including but not limited to: brand assets, written content, photography, login credentials, and business information. WebEaze shall not be liable for any delays resulting from: (a) Client's failure to provide required materials within seven (7) business days of request; (b) Client's delayed responses to communications or approval requests; (c) changes to project scope requested by Client; (d) force majeure events; or (e) third-party platform outages, delays, or technical issues beyond WebEaze's reasonable control.

2.5 Support Response Times. Support and update requests submitted through the designated Website Request portal shall be processed in accordance with the following target response times, which are provided as estimates only and do not constitute guaranteed service levels:

• Minor requests (content updates, text changes, image replacements): 24 to 48 business hours. Common minor requests include:
  • Updating text content on existing pages
  • Replacing images or graphics with provided assets
  • Adding new pages when content is provided by Client and associated fees paid
  • Making stylistic adjustments such as font changes, color tweaks, or layout refinements within existing design parameters
• Moderate requests (layout adjustments, feature modifications): 48 to 72 business hours. Common moderate requests include:
  • Adjusting page layouts or design elements
  • Implementing new features or functionality
  • Modifying existing content or functionality
  • Integrating with third-party platforms or APIs
  • Performing technical troubleshooting or bug fixes
• Complex requests (multi-page updates, technical troubleshooting): 3 to 5 business days. Common complex requests include:
  • Implementing major layout changes or redesigns
  • Developing new features or functionality from scratch
  • Resolving intricate technical issues or bugs
  • Integrating with complex third-party systems or APIs
  • Performing comprehensive SEO optimizations or content overhauls
  • Handling requests that require extensive research, testing, or coordination with third parties
  • Any request that exceeds the scope of typical maintenance or support activities as determined by WebEaze in its reasonable discretion
  • Requests that require significant time, resources, or technical expertise to complete
  • Requests that involve multiple steps, dependencies, or coordination with third parties
  • Requests that require extensive research, testing, or troubleshooting to resolve
  • Requests that involve complex integrations, custom development, or significant modifications to existing functionality
  • Any request that WebEaze determines, in its reasonable discretion, exceeds the scope of typical maintenance or support activities

Response times may vary based on request complexity, current support queue volume, Client responsiveness to follow-up inquiries, and subscription tier priority levels. WebEaze reserves the right to extend completion times for requests that exceed normal scope or complexity.

2.6 Excluded Services. The following services are expressly excluded from all subscription plans unless separately purchased as add-on services or specifically included in a signed SOW:

• Complete website redesigns, structural overhauls, or platform migrations
• Custom web application development, database design, or membership portal systems
• Complex API integrations, custom automation workflows, or third-party system troubleshooting
• Digital marketing services including paid advertising, social media management, or email campaigns
• Remediation of issues caused by Client modifications, unauthorized access, or external factors
• Services on platforms, content management systems, or technologies not supported by WebEaze
• Professional photography, videography, graphic design, or copywriting services
• Legal compliance consulting, accessibility auditing, or regulatory certification

Requests for excluded services may be quoted separately pursuant to our Fee Schedule, deferred to a future engagement, or referred to appropriate third-party providers.

2.7 Service Modifications. WebEaze reserves the right, in its sole discretion, to modify, expand, reduce, or discontinue any features, functionality, or components of the Services at any time. For changes that materially diminish the Services provided under your current subscription tier, WebEaze shall provide at least thirty (30) days' prior written notice to affected subscribers. Continued use of the Services following such notice constitutes acceptance of the modified terms.

2.8 Subcontractors. WebEaze may engage qualified subcontractors, independent contractors, or third-party service providers to perform any portion of the Services. WebEaze shall remain fully responsible to Client for the performance of any subcontracted work and shall ensure that all subcontractors are bound by confidentiality obligations no less protective than those set forth herein.

2.9 Disclaimer of Business Outcomes. CLIENT EXPRESSLY ACKNOWLEDGES AND AGREES THAT WEBEAZE MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING:

• Increased website traffic, visitor engagement, lead generation, or conversion rates
• Improved search engine rankings, visibility, or organic search performance
• Revenue growth, sales increases, or any other business performance metrics
• Third-party platform availability, uptime, performance, or reliability
• Achievement of any specific business objectives or outcomes

All Services are provided on a commercially reasonable, best-efforts basis. Any projections, estimates, or statements regarding potential results are provided for informational purposes only and shall not be construed as guarantees or warranties.

2.10 Use of AI and Automated Tools. In delivering the Services, WebEaze may use artificial intelligence (AI) tools, machine learning platforms, automated code generation systems, and similar technologies to assist with design, development, content suggestions, testing, and workflow automation. Use of such tools is at WebEaze's discretion and does not diminish the quality, ownership, or deliverable standards described in these Terms. WebEaze remains responsible for all work delivered to Client regardless of the tools used in its production. Client Materials provided to WebEaze will not be used to train third-party AI models without Client's prior written consent.

3. Client Responsibilities

3.1 Cooperation and Good Faith. Client agrees to cooperate with WebEaze in good faith throughout the duration of the engagement and to provide, in a timely manner, all information, materials, content, credentials, approvals, and access necessary for WebEaze to perform the Services. Client acknowledges that delays in providing required materials may result in corresponding delays in project completion and shall not entitle Client to any refund, credit, or service extension.

3.2 Content and Materials. Client represents, warrants, and covenants that all content, materials, text, graphics, images, logos, trademarks, and other assets provided to WebEaze ("Client Materials"): (a) are owned by Client or Client has obtained all necessary rights, licenses, and permissions to use and authorize WebEaze to use such materials; (b) do not infringe, misappropriate, or violate any intellectual property rights, privacy rights, publicity rights, or other proprietary rights of any third party; (c) do not contain any defamatory, libelous, obscene, or unlawful content; and (d) comply with all applicable laws, regulations, and industry standards.

3.3 Prohibited Activities. Client shall not, and shall not permit any third party to:

• Use the Services or any website created thereunder for any illegal, fraudulent, harmful, or deceptive purpose
• Violate any applicable local, state, national, or international law, regulation, or ordinance
• Infringe upon or violate the intellectual property rights or privacy rights of any third party
• Transmit any viruses, malware, spyware, or other malicious code through the Services
• Engage in any activity that disrupts, damages, or interferes with the Services or WebEaze's systems
• Resell, sublicense, redistribute, or commercially exploit the Services without prior written authorization
• Remove, alter, or obscure any proprietary notices, labels, or marks on any deliverables
• Use the Services to send unsolicited communications, spam, or engage in phishing activities

3.4 Account Security. Client is solely responsible for: (a) maintaining the confidentiality and security of all login credentials, passwords, and access tokens provided to or created for Client; (b) all activities that occur under Client's accounts; and (c) immediately notifying WebEaze of any unauthorized access or security breach. WebEaze shall not be liable for any loss, damage, or harm resulting from Client's failure to maintain adequate account security.

3.5 Indemnification by Client. Client agrees to indemnify, defend, and hold harmless WebEaze, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Client Materials; (b) Client's breach of these Terms; (c) Client's violation of any applicable law or third-party rights; or (d) any third-party claims relating to Client's website or business operations.

3.6 Non-Solicitation. During the term of this Agreement and for a period of twelve (12) months following its termination or expiration for any reason, Client agrees not to directly or indirectly solicit, recruit, hire, or engage any employee, contractor, subcontractor, or agent of WebEaze who was involved in performing the Services, regardless of whether such individual initiates contact. A violation of this section entitles WebEaze to liquidated damages equal to the greater of: (a) three (3) months of the solicited individual's then-current compensation from WebEaze; or (b) three thousand United States dollars ($3,000 USD) per occurrence. The parties agree this amount is a reasonable estimate of damages and not a penalty.

4. Payment & Billing

4.1 Fees and Payment Terms. Client agrees to pay all fees associated with the selected subscription plan and any additional services as set forth on the Site, in the applicable SOW, or in the Fee Schedule. Subscription fees are billed in advance on a monthly or annual basis, as selected by Client, and shall automatically renew at the then-current rate until canceled in accordance with Section 6. All fees are quoted and payable in United States Dollars (USD) unless otherwise specified in writing.

4.2 Setup Fees. One-time setup fees, where applicable, are due and payable in full prior to commencement of any work. Setup fees are earned upon payment and are non-refundable once WebEaze has begun allocating resources or performing any work on Client's project, regardless of whether the project is subsequently completed.

4.3 Payment Processing. All payments are processed through our secure third-party payment processor, Stripe, Inc. By providing payment information, Client authorizes WebEaze and Stripe to charge the designated payment method for all applicable fees. Client agrees to maintain valid, current payment information on file. Payment processing is subject to Stripe's terms of service and privacy policy. Access the billing portal at: billing.stripe.com.

4.4 Automatic Renewal. SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS CANCELED BY CLIENT PRIOR TO THE RENEWAL DATE. By subscribing to the Services, Client expressly authorizes WebEaze to charge the applicable renewal fee to Client's payment method on file. It is Client's sole responsibility to cancel prior to renewal if Client does not wish to continue the subscription.

4.5 Price Changes. WebEaze reserves the right to modify pricing for any Services at any time. For active subscribers, price increases shall be effective upon at least thirty (30) days' prior written notice. Continued use of the Services following notice of a price change constitutes acceptance of the new pricing. If Client does not agree to a price increase, Client's sole remedy is to cancel the subscription prior to the effective date of the increase.

4.6 Late Payment and Non-Payment. If any payment is not received when due: (a) WebEaze may charge interest on the outstanding balance at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less; (b) Client shall be responsible for all costs of collection, including reasonable attorneys' fees; and (c) WebEaze may, in its sole discretion, immediately suspend or terminate Services without further notice. Reinstatement of suspended Services may be subject to payment of all outstanding amounts plus a reactivation fee.

4.7 Taxes. All fees are exclusive of applicable taxes, including sales tax, use tax, value-added tax (VAT), or other governmental charges. Client is solely responsible for payment of all such taxes, excluding taxes based on WebEaze's net income.

4.8 Refund Policy. All payments are governed by our Refund Policy, which is incorporated herein by reference. Client acknowledges that, except as expressly set forth in the Refund Policy, all fees paid are non-refundable.

5. Offers, Promotions & Discounts

5.1 Promotional Terms. From time to time, WebEaze may offer promotional pricing, discounts, referral credits, or special offers ("Promotions"). All Promotions are subject to the following terms unless otherwise expressly stated in the promotional materials:

• Promotions are subject to availability and may be modified, suspended, or terminated at any time without prior notice, in WebEaze's sole discretion
• Promotional codes must be applied at the time of checkout and cannot be retroactively applied to prior purchases or combined with other offers
• Unless otherwise specified, Promotions are valid only for new clients or first-time subscribers and are limited to one per customer, household, or business entity
• Upon expiration of any promotional period, subscriptions will automatically convert to then-current standard pricing unless canceled prior to expiration
• Promotions have no cash value and may not be transferred, sold, or exchanged
• WebEaze reserves the right to void any Promotion obtained through fraud, misrepresentation, or violation of promotional terms

5.2 Referral Program. WebEaze operates a referral program through which eligible participants may earn a referral fee of $50 USD for each referred business that successfully signs up for a paid WebEaze plan. Participation in the referral program is subject to the following terms:

• Eligibility. Participants must be at least 18 years of age and legally able to receive payments in their jurisdiction. Participation constitutes confirmation of eligibility.
• Self-Referral Prohibited. Referring yourself, a business you own, a family member, or any account you directly or indirectly control is strictly prohibited. WebEaze reserves the right to disqualify and remove any participant engaging in self-referral or coordinated abuse.
• One Referrer Per Client. Each referred business may be credited to only one referrer. In the event of a dispute, the referral will be credited to the first verified form submission on record. WebEaze's determination is final.
• Referral Window. A referred business must sign up for a paid plan within ninety (90) days of the referral form submission. Referrals submitted more than 90 days prior to signup will not qualify.
• Referral Fee Eligibility. Referral fees are disbursed only after the referred client successfully completes their first payment and remains an active subscriber for no fewer than seven (7) calendar days. WebEaze reserves the right to cancel or reverse referral fee disbursements for refunded, disputed, or charged-back transactions.
• Clawback. If a referred client cancels, requests a refund, or initiates a chargeback within thirty (30) days of their first payment, WebEaze reserves the right to reclaim the referral fee. If disbursement has already been made, the participant agrees to return the funds upon written request.
• Unclaimed Referral Fees. Referral fees that cannot be disbursed due to inaccurate or missing payment information will be forfeited after sixty (60) calendar days from the date they became payable and will not be reissued.
• Prohibited Promotion. Participants may not promote WebEaze through spam, misleading claims, paid advertising, fake reviews, or misrepresentation of services, pricing, or guarantees. Violations will result in disqualification and forfeiture of pending payouts.
• Payment Methods. Payouts are issued via Venmo, PayPal, Cash App, or Zelle only. All payment communications will be conducted via secure email. WebEaze will not request information beyond an account username or phone number.
• Tax Responsibility. All referral earnings constitute taxable income. Participants are solely responsible for reporting earnings to applicable tax authorities. WebEaze does not withhold taxes or issue tax documents unless legally required.
• Program Modification and Termination. WebEaze reserves the right to modify, pause, or cancel the referral program at any time without prior notice. Referrals that have been verified and earned prior to termination will be honored. Referrals submitted but not yet verified at the time of termination will not qualify.
• No Employment Relationship. Participation in the referral program does not establish an employment, contractor, or partnership relationship with WebEaze.

6. Cancellations & Refunds

6.1 Cancellation by Client. Client may cancel the subscription at any time by accessing the Stripe billing portal at billing.stripe.com and following the cancellation procedures. Cancellation shall be effective immediately upon submission, and no further subscription charges will be processed. Client acknowledges and agrees that cancellation does not entitle Client to any refund, credit, or proration of fees already paid.

6.2 No Refunds. ALL FEES PAID TO WEBEAZE ARE FINAL AND NON-REFUNDABLE. WebEaze does not provide refunds, credits, or prorations for any reason, including but not limited to: (a) unused subscription time; (b) early cancellation; (c) setup fees; (d) subscription payments; (e) add-on services; (f) domain registration or renewal fees; or (g) services already rendered. This no-refund policy applies regardless of whether Client utilizes the Services during the subscription period.

6.3 Effect of Cancellation. Upon cancellation or termination of Client's subscription:

• All access to the Services, including maintenance, updates, support, and hosting management, shall immediately cease
• Any licenses granted to Client under these Terms shall automatically terminate
• WebEaze shall retain Client data and website files for thirty (30) days following cancellation, after which such data may be permanently deleted without further notice or liability
• Client remains responsible for all fees incurred prior to the effective date of cancellation
• Provisions of these Terms that by their nature should survive termination shall remain in full force and effect, including but not limited to: intellectual property provisions, limitation of liability, indemnification, and dispute resolution

6.3.1 Reactivation. Clients who wish to resume Services after cancellation may do so subject to availability. Reactivation within thirty (30) days of cancellation is subject to a reactivation fee as set forth in the Fee Schedule, and a new subscription begins on the date of reactivation. Website files may or may not have been retained. Reactivation more than thirty (30) days after cancellation will be treated as a new project and is subject to the then-current setup fee. Prior design work may no longer be available.

6.4 Domain and Asset Transfer. Clients wishing to transfer their website or domain to another provider following cancellation may be subject to applicable transfer fees as set forth in the Fee Schedule. The following conditions apply:

• Site Transfer: Applies when Client requests migration of the website to another provider and the subscription has been active for fewer than twelve (12) months. Plans active for twelve (12) months or more may transfer at no additional charge.
• Domain Retrieval: Applies when WebEaze registered or paid for the domain on Client's behalf and Client requests transfer of ownership to a third-party registrar. If this fee is not paid, the domain may be allowed to lapse at the end of its registration period and WebEaze bears no liability for the resulting loss of the domain.

WebEaze shall have no obligation to facilitate any transfer until all outstanding balances are paid in full. All transfer fees are subject to change and are listed in the current Fee Schedule.

6.5 Refund Policy. For complete details regarding refunds, cancellations, billing disputes, and service remedies, please review our Refund Policy, which is incorporated herein by reference.

7. Domains & Hosting

7.1 Domain Services. Depending on Client's subscription tier and service elections, WebEaze may provide assistance with domain name registration, renewal, DNS configuration, and domain management. Where WebEaze registers or maintains a domain name on Client's behalf:

• Legal and beneficial ownership of the domain shall remain with WebEaze until all outstanding invoices, fees, and charges are paid in full
• Upon payment in full and written request by Client, WebEaze shall initiate transfer of domain ownership to Client or Client's designated registrar
• Domain transfers are subject to applicable transfer fees and registrar policies
• WebEaze shall not be liable for domain expiration, loss, or transfer delays resulting from Client's failure to maintain current contact information or respond to renewal notices

7.2 Hosting Services. WebEaze may provide or coordinate web hosting services through WebEaze-managed infrastructure or approved third-party hosting providers. Client acknowledges that:

• WebEaze does not guarantee 100% uptime and shall not be liable for service interruptions, downtime, or data loss caused by hosting provider failures, maintenance, or technical issues
• Third-party hosting providers are governed by their own terms of service and acceptable use policies
• Client is responsible for maintaining backup copies of all critical data and content
• WebEaze reserves the right to migrate Client's website to different hosting infrastructure upon reasonable notice if necessary for performance, security, or operational reasons

7.3 Third-Party Provider Disclaimer. WEBEAZE EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DOWNTIME, DATA LOSS, SECURITY BREACHES, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY PROVIDERS INCLUDING, BUT NOT LIMITED TO, DOMAIN REGISTRARS, HOSTING COMPANIES, CDN PROVIDERS, AND DNS SERVICES.

8. Intellectual Property & Ownership

8.1 WebEaze Intellectual Property. All proprietary materials, methodologies, processes, techniques, know-how, designs, templates, frameworks, source code, software, documentation, and other intellectual property created, developed, or utilized by WebEaze in connection with the Services ("WebEaze IP") are and shall remain the exclusive property of WebEaze. Nothing in these Terms shall be construed as transferring any ownership rights in WebEaze IP to Client.

8.2 License Grant. Subject to Client's full payment of all applicable fees and ongoing compliance with these Terms, WebEaze hereby grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the final Deliverables solely for Client's internal business operations. This license does not include the right to: (a) modify, adapt, or create derivative works from the Deliverables; (b) reverse engineer, decompile, or disassemble any software or code; (c) remove or alter any proprietary notices or attributions; or (d) sublicense, sell, or distribute the Deliverables to third parties.

8.3 Client Content. Client retains all ownership rights in Client Materials provided to WebEaze. Client hereby grants WebEaze a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Client Materials solely as necessary to perform the Services.

8.4 Portfolio Rights. Unless Client provides written notice to the contrary, WebEaze reserves the right to display completed work in WebEaze's portfolio, marketing materials, case studies, and promotional content, and to identify Client as a WebEaze customer.

8.5 License Termination. The license granted in Section 8.2 shall automatically terminate upon: (a) termination or cancellation of Client's subscription; (b) Client's material breach of these Terms; or (c) Client's failure to pay any amounts when due. Upon license termination, Client shall immediately cease all use of the Deliverables.

9. Third-Party Services & Integrations

9.1 Third-Party Dependencies. The Services may incorporate, integrate with, or depend upon third-party services, platforms, tools, APIs, and software ("Third-Party Services"), including but not limited to: hosting providers, content delivery networks, analytics platforms, payment processors, CRM systems, email services, and social media platforms.

9.2 Third-Party Terms. Client acknowledges that each Third-Party Service is governed by its own terms of service, privacy policy, and acceptable use policy. Client is solely responsible for reviewing and complying with all applicable Third-Party Service terms. WebEaze makes no representations or warranties regarding Third-Party Services.

9.3 Disclaimer. WEBEAZE IS NOT RESPONSIBLE OR LIABLE FOR: (A) THE AVAILABILITY, ACCURACY, OR RELIABILITY OF ANY THIRD-PARTY SERVICES; (B) ANY DOWNTIME, DATA LOSS, SECURITY INCIDENTS, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY SERVICES; (C) ANY CHANGES TO THIRD-PARTY SERVICE FEATURES, PRICING, OR TERMS; OR (D) ANY CLAIMS ARISING FROM CLIENT'S USE OF THIRD-PARTY SERVICES. Client's sole remedy for any issues with Third-Party Services is to contact the applicable third-party provider directly.

9.4 Credential Handling. When Client provides WebEaze with login credentials, API keys, access tokens, or passwords for third-party platforms ("Client Credentials") to facilitate the Services, WebEaze agrees to: (a) store Client Credentials using reasonable administrative and technical security measures; (b) use Client Credentials solely for the purpose of performing the Services; (c) not share Client Credentials with unauthorized third parties; and (d) upon Client's written request following completion or termination of the Services, confirm deletion of Client Credentials from WebEaze's internal systems within thirty (30) days. Client is responsible for revoking or rotating any credentials shared with WebEaze once the engagement concludes. WebEaze strongly recommends that Client change all shared passwords and revoke access tokens within thirty (30) days following project completion or subscription cancellation.

10. Acceptable Use Policy

10.1 Prohibited Conduct. Client agrees not to, and shall not permit any third party to, engage in any of the following prohibited activities in connection with the Services:

• Attempt to gain unauthorized access to WebEaze's systems, networks, servers, or any other infrastructure, whether through hacking, password mining, or any other means
• Upload, transmit, or distribute any viruses, worms, Trojan horses, ransomware, spyware, adware, or other malicious code or software
• Use the Services to send spam, unsolicited commercial messages, phishing emails, or engage in any form of fraudulent or deceptive communication
• Engage in web scraping, data mining, data harvesting, or any automated collection of data from WebEaze's systems or websites created through the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of any WebEaze software or systems
• Impersonate WebEaze, its employees, representatives, or other users, or falsely claim affiliation with WebEaze
• Use the Services to host, display, or distribute any content that is illegal, defamatory, obscene, pornographic, harassing, threatening, or promotes violence or discrimination
• Violate any applicable local, state, national, or international law, regulation, or ordinance
• Interfere with or disrupt the integrity, performance, or security of the Services or any related systems or networks
• Engage in any activity that imposes an unreasonable or disproportionately large load on WebEaze's infrastructure

10.2 Enforcement. WebEaze reserves the right to investigate suspected violations of this Acceptable Use Policy and to take any appropriate action, including but not limited to: issuing warnings, suspending or terminating Services, removing content, reporting violations to law enforcement authorities, and pursuing legal remedies. WebEaze may cooperate with law enforcement investigations and legal proceedings related to Client's use of the Services.

11. Limitation of Liability

11.1 Disclaimer of Warranties. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WEBEAZE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE; (C) WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (D) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES.

11.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WEBEAZE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, GOODWILL, OR ANTICIPATED SAVINGS; (C) LOSS OF DATA OR DATA BREACH; (D) BUSINESS INTERRUPTION; (E) LOSS OF USE OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR (F) ANY OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WEBEAZE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

11.3 Cap on Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, WEBEAZE'S TOTAL CUMULATIVE LIABILITY TO CLIENT FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES ACTUALLY PAID BY CLIENT TO WEBEAZE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED UNITED STATES DOLLARS ($500.00 USD).

11.4 Essential Basis of Bargain. Client acknowledges and agrees that the disclaimers, exclusions, and limitations of liability set forth in this Section 11 are an essential basis of the bargain between the parties and reflect a reasonable allocation of risk. The Services would not be provided without these limitations.

11.5 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, the exclusions and limitations set forth above shall apply to the maximum extent permitted by applicable law.

12. Service Duration & Fair Use Policy

12.1 Fair Use Policy. Each subscription plan provides Client with reasonable access to updates, maintenance, and support services. To ensure equitable service delivery to all clients and prevent abuse, the following fair-use limitations apply to all subscription tiers unless otherwise specified in a signed SOW:

• Update Requests: Up to ten (10) discrete content or design update requests per calendar month, with each request constituting a single, clearly-defined task
• Support Hours: Up to ten (10) hours of cumulative maintenance, troubleshooting, and support time per calendar month
• Request Complexity: Individual requests shall be of reasonable scope and complexity; requests estimated to require more than two (2) hours of work may be split into multiple requests or quoted as additional services
• Major Projects: Full website redesigns, structural overhauls, platform migrations, or other major projects require a separate SOW and are not included in standard subscription services

12.2 Excess Usage. If Client's usage consistently exceeds the fair-use limits, WebEaze reserves the right to: (a) notify Client of the excess usage; (b) defer or deprioritize requests exceeding the limits; (c) require Client to upgrade to a higher subscription tier; (d) charge additional fees for excess usage at then-current hourly rates; or (e) terminate the subscription upon thirty (30) days' written notice.

12.3 Unused Allowances. Unused update requests, support hours, or other allowances do not roll over to subsequent billing periods and have no cash value.

13. Suspension & Termination

13.1 Immediate Termination by WebEaze. WebEaze may, in its sole discretion, immediately suspend or terminate Client's access to the Services and/or this Agreement, without prior notice, for any of the following reasons:

• Client's material breach of any provision of these Terms (other than non-payment, which is governed by Section 13.2)
• Initiation of a chargeback, payment dispute, or fraud claim against WebEaze
• Fraudulent, deceptive, or illegal activity by Client or through Client's website
• Abusive, threatening, or harassing behavior toward WebEaze staff, contractors, or representatives
• Violation of the Acceptable Use Policy set forth in Section 10
• Client's insolvency, bankruptcy filing, or assignment for the benefit of creditors
• Any other conduct that WebEaze reasonably determines poses an immediate risk to WebEaze, its systems, other clients, or third parties

13.2 Non-Payment: Cure Period. If WebEaze seeks to suspend or terminate Services solely due to non-payment of fees (and not due to any of the other causes listed in Section 13.1), WebEaze will first provide Client with written notice of the outstanding amount and a cure period of five (5) business days from the date of notice to bring the account current. If the overdue amount is not received in full within that period, WebEaze may immediately suspend or terminate Services without further notice. The cure period does not apply to: (a) chargebacks or payment disputes; (b) accounts that have previously received a cure notice within the same twelve (12) month period; or (c) circumstances where WebEaze reasonably believes further delay would result in material harm.

13.3 Effect of Termination for Cause. Upon termination for cause: (a) all outstanding balances shall become immediately due and payable; (b) all licenses granted hereunder shall automatically terminate; (c) Client shall immediately cease all use of the Services and Deliverables; and (d) WebEaze may delete Client data without further notice or liability.

13.4 No Refund Upon Termination. Termination of this Agreement for any reason shall not entitle Client to any refund of fees paid, and Client shall remain liable for all fees accrued prior to termination.

14. Governing Law, Disputes & Arbitration

14.1 Governing Law. This Agreement and any dispute or claim arising out of or relating to this Agreement, its subject matter, or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without giving effect to any choice of law or conflict of law provisions that would cause the application of the laws of any other jurisdiction.

14.2 Informal Dispute Resolution. Prior to initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute through good faith negotiation. The aggrieved party shall provide written notice describing the dispute and proposed resolution. The parties shall have thirty (30) days from receipt of such notice to attempt to resolve the dispute informally.

14.3 Binding Arbitration. IF THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE THROUGH INFORMAL NEGOTIATION, ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE BREACH THEREOF, SHALL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The seat of arbitration shall be Wilmington, Delaware. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction thereof.

14.4 Class Action Waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING ("CLASS ACTION"). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. CLIENT EXPRESSLY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST WEBEAZE.

14.5 Jurisdiction and Venue. For any disputes not subject to arbitration, or where arbitration is found to be unenforceable, Client consents to the exclusive personal jurisdiction and venue of the state and federal courts located in Kent County, Delaware, and waives any objection based on inconvenient forum.

14.6 Limitation Period. Any claim or cause of action arising out of or related to this Agreement or the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. Failure to file within this period shall result in permanent waiver of such claim.

14.7 Attorneys' Fees. In any action or proceeding to enforce this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

15. Changes to Terms

15.1 Right to Modify. WebEaze reserves the right, in its sole discretion, to modify, amend, or update these Terms at any time. For material changes that affect Client's rights or obligations, the updated Terms will be posted to the Site with an effective date that is at least thirty (30) calendar days from the date of posting. Non-material corrections or clarifications (such as typographical fixes or formatting changes) may take effect upon posting without advance notice. The effective date will be clearly shown at the top of this page.

15.2 Notice of Material Changes. For material changes, WebEaze will provide direct email notice to all active clients at the email address on file. Notice will include a summary of the substantive changes and a link to the updated Terms. It remains Client's responsibility to maintain a current email address on file and to review updated Terms upon receiving notice. A copy of the superseded Terms will be made available for reference at a linked archive page.

15.3 Acceptance of Changes. Client's continued use of the Services following the effective date of any updated Terms constitutes Client's binding acceptance of such changes. If Client does not agree to any modified terms, Client's sole remedy is to discontinue use of the Services and cancel the subscription in accordance with Section 6 before the effective date.

15.4 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15.5 Entire Agreement. These Terms, together with the Refund Policy, Fee Schedule, Privacy Policy, and any signed SOW, constitute the entire agreement between Client and WebEaze with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

15.6 Waiver. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and WebEaze's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.7 Assignment. Client may not assign or transfer this Agreement or any rights or obligations hereunder without WebEaze's prior written consent. WebEaze may freely assign this Agreement without restriction. Any attempted assignment in violation of this section shall be null and void.

15.8 Notices. All formal notices, demands, consents, approvals, and other communications required or permitted under this Agreement must be made in writing. Notices to WebEaze shall be deemed duly delivered: (a) upon personal delivery with written confirmation of receipt; (b) on the next business day when sent by a nationally recognized overnight courier service with tracking confirmation; or (c) upon confirmed receipt when sent by email to the address specified below, provided the sender does not receive a bounce-back or delivery failure notification within twenty-four (24) hours of transmission. It is Client's sole responsibility to maintain a current, deliverable email address on file with WebEaze; a Notice sent to the address of record shall be deemed effective notwithstanding Client's failure to update such address. Direct all formal Notices to:

WebEaze Web Design
Attn: Legal
109 Pleasant Hill Drive
Camden-Wyoming, Delaware 19934, USA
Email: legal@webeaze.io

For general inquiries, billing questions, or support matters that do not constitute formal notice under this Agreement, Client may contact WebEaze using the contact form on the Site at webeaze.io/contact-us.

16. Force Majeure

16.1 Definition. "Force Majeure Event" means any event or circumstance beyond a party's reasonable control that prevents or materially delays that party's performance of its obligations under these Terms, including but not limited to: acts of God, natural disasters, floods, fires, earthquakes, epidemics or pandemics, government actions or orders, civil unrest, war, terrorism, widespread internet or telecommunications infrastructure failures, cyberattacks on critical infrastructure, power grid failures, or outages of third-party hosting platforms and services on which the delivery of the Services materially depends.

16.2 Effect. Neither party shall be in breach of these Terms or liable for any delay or failure to perform its obligations to the extent that such delay or failure is directly caused by a Force Majeure Event, provided that: (a) the affected party provides written notice to the other party as promptly as reasonably practicable after becoming aware of the event; (b) the affected party uses commercially reasonable efforts to mitigate the impact of and overcome the Force Majeure Event; and (c) performance is resumed as soon as reasonably practicable after the Force Majeure Event ceases.

16.3 Extended Force Majeure. If a Force Majeure Event continues for more than sixty (60) consecutive days and materially prevents either party from fulfilling its core obligations, either party may terminate this Agreement upon thirty (30) days' written notice without further liability. Any subscription fees paid for periods during which no Services were delivered due to a Force Majeure Event may be credited at WebEaze's reasonable discretion. All other fees paid prior to the Force Majeure Event are governed by the Refund Policy.

16.4 Exclusions. Economic hardship, change in market conditions, increased operating costs, currency fluctuations, or a Client's inability to pay fees do not constitute a Force Majeure Event. Outages of third-party hosting providers constitute a Force Majeure Event only if WebEaze has no commercially reasonable alternative and provides prompt written notice to Client.

17. Confidentiality

17.1 Definition. "Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") in connection with these Terms or the Services, including but not limited to: business plans, financial information, client lists, pricing structures, proprietary processes and methodologies, software, source code, login credentials, marketing strategies, and technical documentation. Information is considered confidential regardless of whether it is marked as such at the time of disclosure.

17.2 Obligations. The Receiving Party agrees to: (a) hold all Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; (b) not disclose Confidential Information to any third party without the Disclosing Party's prior written consent; (c) use Confidential Information solely for the purpose of performing its obligations or exercising its rights under these Terms; and (d) limit access to Confidential Information to those employees, contractors, and agents who have a legitimate need to know and who are bound by confidentiality obligations no less protective than those set forth herein.

17.3 Exclusions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party at the time of disclosure, as evidenced by written records predating disclosure; (c) is independently developed by the Receiving Party without reference to or use of the Confidential Information; or (d) is received from a third party who is not under any obligation of confidentiality with respect to such information.

17.4 Compelled Disclosure. If the Receiving Party is required by law, court order, or governmental authority to disclose any Confidential Information, it shall, to the extent legally permitted, provide the Disclosing Party with prompt written notice so the Disclosing Party may seek a protective order or other appropriate remedy. The Receiving Party shall disclose only that portion of the Confidential Information that is legally required to be disclosed.

17.5 Survival. Confidentiality obligations under this Section 17 shall survive termination or expiration of this Agreement for a period of three (3) years. Obligations with respect to login credentials, passwords, and access tokens shall survive indefinitely until such credentials are revoked or changed by the Disclosing Party.

ACKNOWLEDGMENT OF AGREEMENT: BY ACCESSING, SUBSCRIBING TO, PURCHASING, OR OTHERWISE USING THE SERVICES IN ANY MANNER, CLIENT EXPRESSLY REPRESENTS AND WARRANTS THAT THEY HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY ALL PROVISIONS OF THESE TERMS OF SERVICE, INCLUDING THE MANDATORY ARBITRATION CLAUSE IN SECTION 14.3, THE CLASS ACTION WAIVER IN SECTION 14.4, AND THE LIMITATIONS ON LIABILITY SET FORTH IN SECTION 11. IF CLIENT DOES NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, CLIENT MUST IMMEDIATELY CEASE ALL USE OF AND ACCESS TO THE SERVICES.

Privacy Policy

Effective: June 1, 2026

This Privacy Policy ("Policy") describes how WebEaze Web Design ("WebEaze," "we," "our," or "us") collects, uses, stores, shares, and protects personal information in connection with our website located at webeaze.io (the "Site") and the services we provide (the "Services"). By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

Effective Date: This Policy is effective as of the "Effective" date shown above and applies to all personal information collected on or after that date.

Data Controller. For purposes of applicable data protection law, including the General Data Protection Regulation (GDPR) and equivalent legislation in the United Kingdom, WebEaze Web Design is the data controller with respect to personal information collected from individuals in connection with the Site and the Services. WebEaze's registered address is 109 Pleasant Hill Drive, Camden-Wyoming, Delaware 19934, USA. All data protection inquiries may be directed to legal@webeaze.io.

1. Information We Collect

1.1 Information You Provide Directly. We collect personal information that you voluntarily provide to us when you:

• Complete contact forms, inquiry forms, or service request forms on our Site
• Subscribe to our Services or create an account
• Communicate with us via email, phone, video conference, or other channels
• Provide materials, content, or assets for your website project
• Participate in surveys, promotions, or other interactive features

Categories of information collected may include:

• Identifying Information: Full name, email address, telephone number, mailing address
• Business Information: Business name, business address, website URL, industry, job title
• Content and Materials: Text, images, logos, graphics, videos, and other assets you provide
• Communications: Messages, requests, feedback, and correspondence history
• Account Credentials: Login credentials for third-party platforms you share with us to perform Services

1.2 Information Collected via Third-Party Platforms. We utilize third-party platforms to manage customer relationships, process inquiries, and deliver Services:

• HubSpot CRM: We use HubSpot to manage client relationships, track communications, and organize service delivery. Information stored in HubSpot may include contact details, business information, form submissions, communication history, and project notes. HubSpot's data practices are governed by its own Privacy Policy.
• Stripe Payment Processing: Payments are processed through Stripe, Inc. WebEaze does not store complete payment card numbers. Stripe may collect and process your name, email address, billing address, and payment card information in accordance with its Privacy Policy and PCI-DSS compliance standards.

1.3 Service-Related Information. In the course of providing Services, we may collect or access:

• Domain registration records and DNS configuration details
• Web hosting account credentials and server access information (when provided by you)
• Website analytics, traffic data, and performance metrics (when shared by you)
• Audio/video recordings of meetings and consultations (see Section 5)
• Support tickets, technical logs, and troubleshooting information

1.4 Automatically Collected Information. When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring URL and exit pages
• Date and time of access

2. How We Use Your Information

2.1 Purposes of Processing. We use the personal information we collect for the following purposes:

• Service Delivery: To provide, maintain, personalize, and improve the Services, including website design, development, hosting, and ongoing maintenance
• Communications: To respond to inquiries, provide customer support, send service-related notifications, and communicate about your projects and account
• Billing and Payments: To process payments, manage subscriptions, send invoices, and maintain billing records
• Account Management: To create and manage your account, authenticate your identity, and maintain accurate records
• Service Improvement: To analyze usage patterns, identify trends, and improve our Services, processes, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
• Protection of Rights: To protect the rights, property, safety, and security of WebEaze, our clients, and others, including enforcing our Terms of Service

2.2 Legal Bases for Processing. We process personal information based on one or more of the following legal bases: (a) your consent; (b) performance of a contract with you; (c) compliance with legal obligations; or (d) our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

2.3 No Sale of Personal Information. WEBEAZE DOES NOT SELL, RENT, OR LEASE YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES. We only share personal information with third parties as necessary to provide the Services or as otherwise described in this Policy.

3. Communications

3.1 Service Communications. We may communicate with you through various channels, including:

• Email (primary method of communication)
• Telephone and SMS/text messaging
• Video conferencing platforms (Google Meet, Zoom, etc.)
• Client portals, ticketing systems, and CRM tools

3.2 Purpose of Communications. These communications are used for legitimate business purposes, including: service updates, project coordination, support responses, billing notifications, appointment scheduling, and other service-related matters.

3.3 Marketing Communications. With your consent, we may send promotional communications about our Services. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect service-related communications.

4. Security

4.1 Security Measures. We implement reasonable administrative, technical, and physical security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of credentials and sensitive information
• Access controls limiting personnel access to personal information on a need-to-know basis
• Regular review and updating of security practices

4.2 No Absolute Security. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you transmit information to us at your own risk.

4.3 Third-Party Security. We rely on reputable third-party platforms for various functions, including authentication, file storage, payment processing, and communications. Each platform maintains its own security practices and certifications. You acknowledge that the security of information processed by third-party platforms is governed by their respective policies.

4.4 Breach Notification. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

5. Google Meet & Recordings

5.1 Video Conferencing. We may use Google Meet or similar video conferencing platforms for meetings, consultations, screen sharing sessions, and support calls.

5.2 Recording Notice. Meetings may be recorded for the following purposes:

• Documentation of project requirements and client instructions
• Quality assurance and service improvement
• Training and professional development
• Record-keeping and dispute resolution

5.3 Recording Practices.

• You will be notified when a recording is in progress (typically via platform notification)
• Recordings are stored securely and are not shared with third parties except as required by law
• Recordings are retained for a reasonable period and deleted when no longer needed for business purposes
• You may request that a meeting not be recorded; however, we reserve the right to decline meetings where recording is necessary for documentation purposes

5.4 Third-Party Terms. Participation in video conferences requires acceptance of the applicable platform's terms of service and privacy policy. WebEaze is not responsible for data practices of third-party video conferencing providers. Review Google Meet's policies at Google Meet Terms.

6. Cookies & Tracking Technologies

6.1 Types of Cookies. Our Site may use cookies, web beacons, pixels, and similar tracking technologies for the following purposes:

• Essential Cookies: Necessary for Site functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our Site, allowing us to improve performance and user experience
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (if applicable)

6.2 Cookie Management. Most web browsers allow you to control cookies through browser settings. You may delete or block cookies; however, doing so may affect Site functionality. For more information about managing cookies, visit your browser's help documentation.

6.3 Do Not Track. Our Site does not currently respond to "Do Not Track" signals from browsers. However, you may opt out of certain tracking as described above.

7. Third-Party Services & Links

7.1 Third-Party Links. Our Site and Services may contain links to third-party websites, platforms, and services that are not owned or controlled by WebEaze. These include hosting providers, domain registrars, analytics tools, payment processors, and social media platforms.

7.2 Third-Party Privacy Practices. This Privacy Policy applies only to information collected by WebEaze. When you access third-party websites or services, their respective privacy policies govern the collection and use of your information. We encourage you to review the privacy policies of any third-party services you access.

7.3 Disclaimer. WebEaze is not responsible for the privacy practices, content, or security of third-party websites or services, even if accessed through links on our Site or as part of our Services.

8. Data Retention

8.1 Retention Periods. We retain personal information for as long as reasonably necessary to:

• Provide the Services to you and fulfill the purposes described in this Policy
• Maintain business records for operational, accounting, and audit purposes
• Comply with legal obligations, including tax, regulatory, and reporting requirements
• Resolve disputes, enforce agreements, and establish or defend legal claims
• Protect against fraud and maintain security

8.2 Retention After Termination. Following termination of Services, we may retain certain information for the periods required by law or for legitimate business purposes. Website files and project data may be retained for thirty (30) days following account cancellation, after which they may be permanently deleted.

8.3 Deletion Requests. You may request deletion of your personal information after Services conclude. Such requests are subject to our legal and operational retention requirements. We will respond to deletion requests within a reasonable timeframe.

9. Your Rights

9.1 Privacy Rights. Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal and operational requirements
• Portability: Request a copy of your personal information in a structured, commonly used format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt out of marketing communications

9.2 Exercising Your Rights. To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before processing your request. We will respond to valid requests within the timeframes required by applicable law.

9.3 Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

9.4 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, disclosed, or sold, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

9.5 International Users and GDPR. WebEaze is based in the United States and its Services are primarily intended for clients located there. If you are located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or applicable equivalent legislation, including the right to lodge a complaint with a supervisory authority in your jurisdiction. Where we process personal data of EU or UK individuals, we do so on the following lawful bases: (a) performance of a contract, where processing is necessary to deliver the Services you have requested; or (b) legitimate interests, for activities such as fraud prevention and service improvement, provided such interests are not overridden by your rights. If you believe we are processing your personal data in a manner inconsistent with applicable law, please contact us at legal@webeaze.io before lodging a formal complaint so we have the opportunity to address your concern directly.

10. Changes to This Policy

10.1 Policy Updates. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Site and will be indicated by an updated "Effective" date.

10.2 Material Changes. For material changes that significantly affect how we handle personal information, we will make reasonable efforts to provide notice through the Site, email, or other appropriate means prior to the changes taking effect.

10.3 Acceptance. Your continued use of the Site or Services following the posting of changes to this Policy constitutes your acceptance of those changes. If you do not agree to any modified terms, you must discontinue use of the Site and Services.

10.4 Contact Information. For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
WebEaze Web Design
109 Pleasant Hill Drive
Camden-Wyoming, Delaware 19934, USA
Email: legal@webeaze.io