WebEaze
Most people who find a business on their phone just call. Until now the portal could only count the taps on your number; it couldn't tell you who called, whether you got to it, or how long you talked. Call tracking changes that.
How it works
We give your website its own local number, close to your own area code. Your site shows that number instead of yours, in every link and in the words, and a call to it rings your real line as before, with the caller's own number showing so you can call back. Nothing changes about how you answer the phone.
Behind the scenes each call becomes a row in Inquiries: who called, when, whether it was answered, and how long it lasted. A missed call is emailed to you the moment it happens, with a one-tap Call them back. Someone who texts the number lands in your inbox as a message, and you get that by email too.
Texting back a missed call
We can send a short text from your website number when a call isn't answered: "Sorry we missed your call. This is your business. We'll call you back as soon as we can, or reply here with what you need." It's off until you ask for it, and the wording is yours to change.
What it doesn't do
Calls aren't recorded and there's no voicemail: a missed call hears "we'll call you back" and the follow-up is the email and the text. Your Google listing keeps your own number, so reviews and the map stay exactly as they are.
Switching it on
Call tracking is part of the Growth and Elite plans. Ask us from your portal, or in the chat, and we set it up: the number is on your site within about ten minutes. Switching it off puts your own number back the same way.