Your website is one of your best salespeople. Every time someone reaches out through it, we count that as a lead and show it to you in your portal, so no potential customer ever slips through the cracks.

What counts as a lead

A lead is any real sign of interest from a visitor on your site. We track these automatically:

  • Contact form messages, including the name, phone, email, and message they sent.
  • Clicks to call, when someone taps your phone number to ring you.
  • Clicks to email, when someone taps your email address.
  • Booking or quote clicks, when someone heads to your booking, quote, or consultation page.
No spam, no cookies. We only record real actions a visitor takes, so the number you see is genuine interest, not bots or page views.

Where to find your leads

Open your portal and select Menu > Leads. You will also see a quick "Leads this month" count on your home page.

Your leads in the portal, showing each person who reached out with their details and a Draft a reply button

Each lead shows who reached out, how they found you, and when, so you know exactly who to follow up with first.

Follow up in one tap

For every lead, the portal tells you the best next step and gives you a head start:

  • Tap the phone number or email to call or message them right away.
  • Select Draft a reply and we write a warm, ready-to-send response tailored to how they reached out. Copy it, or open it straight in your email with one tap, then edit and send.
  • Once you have reached out, select Mark contacted so you always know who still needs a reply.
Speed wins jobs. The faster you follow up, the more likely you are to win the work, so reach out while you are still fresh in their mind.

Your daily lead summary

Once a day, after business hours, we email you a summary of the leads your website brought in that day, so a busy day never floods your inbox with alerts. Growth plans get each person's details plus a ready-to-send reply right in that email, so you can follow up without even opening the portal. Every lead is always in your portal in real time too.

Growth and Essential

Every plan sees how many leads your site is bringing in. The full lead inbox, with each person's name, phone, email, message, one-tap follow-up, and AI-drafted replies, is part of the Growth plan. If you are on Essential, you will see your lead count and can upgrade any time from the Leads page to unlock the details.

Make sure tracking is on

Lead tracking is switched on for you when your site goes live. If you have a brand-new site or just added a contact form and are not seeing leads yet, send us a quick request and we will make sure everything is connected. If you ever stop receiving form emails, see My contact form is not sending emails.

See Your Leads