We hate to see you go, however, we understand plans change. If there's anything we can do to help, contact us first.

How to cancel

Log into your client portal and open Account at the bottom of the menu (or select in the top right corner). Then open Your plan > Manage plan.

Select Cancel my plan at the bottom of the panel.

The cancellation step listing what ends when the plan does

Select Continue to cancel and follow the prompts to confirm. You'll get an email confirming the cancellation.

Taking your website with you

After your plan is cancelled, sign in to your client portal. The Your website transfer section shows whether your transfer is free or $119, and your deadline.

  • Free if your plan was active for at least 12 months, or you've paid its full annual value. Ask within 30 days of your cancellation email.
  • $119 otherwise, paid within 2 working days of your cancellation email (weekends and our holiday closures don't count). After that, your website files are deleted and domain management is cancelled.
  • Domains we registered for you come with a separate $119 domain retrieval fee to move them into your name.
  • Your own content, the text, photos and logos you gave us, is always free to ask for.

Tick what you'd like, then select Request my transfer, or Pay $119 and request when the fee applies. We email you when it's ready, and your files and domain details show in the same place. You can also reply to your cancellation email.

The Your website transfer section: website files, domain management and your own content, with the request button

Read the Cancellation Policy to know what happens after cancellation, and transfer your website (if applicable).