Total Access Support is a benefit of the Growth plan. It's 3 more ways to get in touch with us besides using the form.

You will see these options in your client portal if you're eligible.

Video Sessions

Schedule live video calls with us for in-depth help. Choose a time that works for you and we'll meet you live.

Live Chat

Get real-time text support during our working hours for quick questions and updates.

Phone Support

Like chatting over the phone instead? Schedule a call with us and we'll fix issues for you via phone.

What to Know

All support options are available Monday to Friday, 9 AM to 5 PM ET, excluding major U.S. holidays.

If you can't make a scheduled session, please cancel or reschedule it at least 12 hours in advance. This is out of respect for our time and yours. If a live session doesn't fully resolve your issue, we will continue and resolve it via email.

Live Chat response times may vary and are usually handled quickly during business hours. If an agent's online, you'll know by seeing a green indicator in teh chat window. If you reach us when someone's not available, we'll follow up via email.